Best Western River North Hotel: Mixed Feedback & Safety Concerns
Best Western River North Hotel: Deep Dive Feedback Analysis
๎125 W Ohio St, Chicago, IL 60654, United States
Mixed reviews of Best Western River North Hotel with praise for staff friendliness and safety but concerns about cleanliness, bed bugs, hidden fees, availability of amenities, and customer service issues. Guests appreciate the location, nearby activities, and some renovations but highlight room discrepancies, noise disturbances, outdated facilities, and parking challenges.
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We spent a night at this hotel. Jordan was super nice & friendly, and even offered us a room upgrade. The parking was right next to the hotel and we were able to stay parked in during the day after we checked out.The room was big and clean. Really no complaints. We would definitely stay there again.
Sentiment
Positive
Content
Staff Friendliness and Hospitality
Hotel is very old. I had something on my sheets and asked for new sheets but instead they just made the bed. No mini fridge or microwave. Kids and teen loud late at night in the hallways.
Sentiment
Negative
Content
Room Cleanliness and Amenities
For a Best Western, not bad. The guy at the front was super friendly and let me check in early.Walkability: In River North, walkableFood & drinks: Next to a McDonaldsNoteworthy details: No parking.
Sentiment
Positive
Content
Location and Nearby Activities
El aspecto en general del hotel pudiera mejorar, pero la verdad con la ubicaciรณn que tiene y el precio, es un sรบper lugar para quedarse
Sentiment
Positive
Content
Location and Nearby Activities
The best part about this place was the staff. From the night time counter to the morning time counter. They were there and always willing to help and go the extra mile.I really appreciated the friendliness, hospitality, and welcoming atmosphere
Sentiment
Positive
Content
Staff Friendliness and Hospitality
Elevators were tiny! You can tell it was a renovation. Not handicap friendly. Need chair height toilets and the mattress was a hard as a rock. Get Keurig for the room. No microwave or refrigerator. Shower head had weak pressure. Air unit clunked at intervals, sounded like someone was trying to break in.
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