Best Western River North Hotel: Mixed Feedback & Safety Concerns
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Best Western River North Hotel: Mixed Feedback & Safety Concerns

Best Western River North Hotel: Deep Dive Feedback Analysis

125 W Ohio St, Chicago, IL 60654, United States

Mixed reviews of Best Western River North Hotel with praise for staff friendliness and safety but concerns about cleanliness, bed bugs, hidden fees, availability of amenities, and customer service issues. Guests appreciate the location, nearby activities, and some renovations but highlight room discrepancies, noise disturbances, outdated facilities, and parking challenges.

Source: Google Business Reviews of Best Western River North Hotel

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Customer Feedback Analysis of Best Western River North Hotel

Uncover the comprehensive feedback analysis of Best Western River North Hotel, addressing cleanliness, safety, and more.

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  • We spent a night at this hotel. Jordan was super nice & friendly, and even offered us a room upgrade. The parking was right next to the hotel and we were able to stay parked in during the day after we checked out.The room was big and clean. Really no complaints. We would definitely stay there again.

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Hospitality

  • Hotel is very old. I had something on my sheets and asked for new sheets but instead they just made the bed. No mini fridge or microwave. Kids and teen loud late at night in the hallways.

    Sentiment
    • Negative
    Content
    • Room Cleanliness and Amenities

  • For a Best Western, not bad. The guy at the front was super friendly and let me check in early.Walkability: In River North, walkableFood & drinks: Next to a McDonaldsNoteworthy details: No parking.

    Sentiment
    • Positive
    Content
    • Location and Nearby Activities

  • El aspecto en general del hotel pudiera mejorar, pero la verdad con la ubicaci贸n que tiene y el precio, es un s煤per lugar para quedarse

    Sentiment
    • Positive
    Content
    • Location and Nearby Activities

  • The best part about this place was the staff. From the night time counter to the morning time counter. They were there and always willing to help and go the extra mile.I really appreciated the friendliness, hospitality, and welcoming atmosphere

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Hospitality

  • Elevators were tiny! You can tell it was a renovation. Not handicap friendly. Need chair height toilets and the mattress was a hard as a rock. Get Keurig for the room. No microwave or refrigerator. Shower head had weak pressure. Air unit clunked at intervals, sounded like someone was trying to break in.

    Sentiment
    • None
    Content
    • Room Layout and Ambiance
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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