Best Western River North Hotel: Mixed Feedback & Safety Concerns
Best Western River North Hotel: Deep Dive Feedback Analysis

Best Western River North Hotel: Mixed Feedback & Safety Concerns

125 W Ohio St, Chicago, IL 60654, United States

Mixed reviews of Best Western River North Hotel with praise for staff friendliness and safety but concerns about cleanliness, bed bugs, hidden fees, availability of amenities, and customer service issues. Guests appreciate the location, nearby activities, and some renovations but highlight room discrepancies, noise disturbances, outdated facilities, and parking challenges.

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Featured Content
  • We spent a night at this hotel. Jordan was super nice & friendly, and even offered us a room upgrade. The parking was right next to the hotel and we were able to stay parked in during the day after we checked out.The room was big and clean. Really no complaints. We would definitely stay there again.

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Hospitality
  • Hotel is very old. I had something on my sheets and asked for new sheets but instead they just made the bed. No mini fridge or microwave. Kids and teen loud late at night in the hallways.

    Sentiment
    • Negative
    Content
    • Room Cleanliness and Amenities
  • For a Best Western, not bad. The guy at the front was super friendly and let me check in early.Walkability: In River North, walkableFood & drinks: Next to a McDonaldsNoteworthy details: No parking.

    Sentiment
    • Positive
    Content
    • Location and Nearby Activities
  • El aspecto en general del hotel pudiera mejorar, pero la verdad con la ubicaci贸n que tiene y el precio, es un s煤per lugar para quedarse

    Sentiment
    • Positive
    Content
    • Location and Nearby Activities
  • The best part about this place was the staff. From the night time counter to the morning time counter. They were there and always willing to help and go the extra mile.I really appreciated the friendliness, hospitality, and welcoming atmosphere

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Hospitality
  • Elevators were tiny! You can tell it was a renovation. Not handicap friendly. Need chair height toilets and the mattress was a hard as a rock. Get Keurig for the room. No microwave or refrigerator. Shower head had weak pressure. Air unit clunked at intervals, sounded like someone was trying to break in.

    Sentiment
    • None
    Content
    • Room Layout and Ambiance
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Sentiment Analysis (of 30 reviews)
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Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Best Western River North Hotel based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Analysts, Travel Industry Consultants, Marketing Professionals, Hotel Investors to discover insights into what people love, dislike, and need.

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