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Overview of Customer Experiences with Air India: A Mixed Bag of Reviews

Air India Review Analysis: Insights for Service Excellence

Air India has garnered mixed reviews from travelers, with many expressing dissatisfaction with the airline's service, communication, and accountability. Frequent complaints include delays, mishandling of baggage, and inadequate staff support. Passengers reported poor in-flight experiences, such as malfunctioning entertainment systems and uncomfortable seating, even in business class. While some reviews highlight positive experiences with food and attentive staff, the overall sentiment leans towards frustration and disappointment. Many travelers vowed never to fly with Air India again due to these recurring issues, indicating a significant need for operational improvements and better customer service management.

Source: Tripadvisor Reviews of Air India

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Customer Feedback Analysis of Air India

Uncover insights from our Air India customer feedback analysis. Identify key areas for improvement and growth.

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Custom Date - May 12, 2025
Popular Phrases (limited preview)
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  • Waste of money

    Flight seating , leg room is really bad, compare to other flights.Not value for money. I experimented and it failed. So not wish to travel again in air india

    Sentiment
    • Negative
    Content
    • Seat Comfort and Legroom
    Apr 24, 2025
  • Avoid traveling through Mumbai Airport with Air India – the ground staff demonstrated a lack of responsibility and their

    Avoid traveling through Mumbai Airport with Air India – the ground staff demonstrated a lack of responsibility and their actions were completely unjustified.

    Sentiment
    • Negative
    Content
    • Customer Service Issues
    Apr 23, 2025
  • Avoid traveling through Mumbai Airport with Air India – the ground staff demonstrated a lack of responsibility and their

    Avoid traveling through Mumbai Airport with Air India – the ground staff demonstrated a lack of responsibility and their actions were completely unjustified.

    Sentiment
    • Negative
    Content
    • Customer Service Issues
    Apr 23, 2025
  • THIEF

    This company is a thief. They broke my luggage and tried to offer me $18 of compensation. I paid my tickets 1400 dollars! It’s the last time I never recommend to take this company

    Sentiment
    • Negative
    Content
    • Baggage Handling Problems
    Apr 22, 2025
  • Tremendous improvement of air India

    Extremely good service .very good food and truly appeasing to Indian food .time well kept .kudos to air India .hassle free check in .

    Sentiment
    • Positive
    Content
    • Food Quality Complaints
    Apr 19, 2025
  • Tremendous improvement of air India

    Extremely good service .very good food and truly appeasing to Indian food .time well kept .kudos to air India .hassle free check in .

    Sentiment
    • Positive
    Content
    • Food Quality Complaints
    Apr 19, 2025
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Sentiment Analysis (limited preview)
-80 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Air India based on online reviews collected from Tripadvisor. The analysis helps Airline Customer Service Managers, Travel Industry Consultants, Airline Operations Directors, Customer Experience Strategists, Marketing Professionals in Airlines to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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