Overview of Customer Experiences with Air India: A Mixed Bag of Reviews
Air India Review Analysis: Insights for Service Excellence
Air India has garnered mixed reviews from travelers, with many expressing dissatisfaction with the airline's service, communication, and accountability. Frequent complaints include delays, mishandling of baggage, and inadequate staff support. Passengers reported poor in-flight experiences, such as malfunctioning entertainment systems and uncomfortable seating, even in business class. While some reviews highlight positive experiences with food and attentive staff, the overall sentiment leans towards frustration and disappointment. Many travelers vowed never to fly with Air India again due to these recurring issues, indicating a significant need for operational improvements and better customer service management.
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Flight seating , leg room is really bad, compare to other flights.Not value for money. I experimented and it failed. So not wish to travel again in air india
Sentiment
Negative
Content
Seat Comfort and Legroom
Apr 24, 2025
Avoid traveling through Mumbai Airport with Air India – the ground staff demonstrated a lack of responsibility and their
Avoid traveling through Mumbai Airport with Air India – the ground staff demonstrated a lack of responsibility and their actions were completely unjustified.
Sentiment
Negative
Content
Customer Service Issues
Apr 23, 2025
Avoid traveling through Mumbai Airport with Air India – the ground staff demonstrated a lack of responsibility and their
Avoid traveling through Mumbai Airport with Air India – the ground staff demonstrated a lack of responsibility and their actions were completely unjustified.
Sentiment
Negative
Content
Customer Service Issues
Apr 23, 2025
THIEF
This company is a thief. They broke my luggage and tried to offer me $18 of compensation. I paid my tickets 1400 dollars! It’s the last time I never recommend to take this company
Sentiment
Negative
Content
Baggage Handling Problems
Apr 22, 2025
Tremendous improvement of air India
Extremely good service .very good food and truly appeasing to Indian food .time well kept .kudos to air India .hassle free check in .
Sentiment
Positive
Content
Food Quality Complaints
Apr 19, 2025
Tremendous improvement of air India
Extremely good service .very good food and truly appeasing to Indian food .time well kept .kudos to air India .hassle free check in .
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This page displays purchase options and a preview of the customer feedback analysis report for Air India based on online reviews collected from Tripadvisor. The analysis helps Airline Customer Service Managers, Travel Industry Consultants, Airline Operations Directors, Customer Experience Strategists, Marketing Professionals in Airlines to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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