Preply User Reviews: Issues with Service and Pricing Transparency
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Preply User Reviews: Issues with Service and Pricing Transparency

Unveil Preply's Service Insights: A Comprehensive Review Analysis

Preply has received significant criticism from users regarding its customer service, pricing transparency, and tutor quality. Many students reported difficulties in scheduling lessons, unexpected price increases, and challenges in obtaining refunds. Complaints highlighted poor communication from the support team, with automated responses often failing to address specific issues. While some users praised individual tutors, the overall platform has been described as untrustworthy and profit-driven, with hidden fees and a lack of accountability. Issues regarding account security and data handling have also been raised, leading to frustration among users. The general sentiment is that Preply prioritizes profit over customer satisfaction, making it difficult for students and tutors alike to navigate their services effectively.

Source: Trustpilot Reviews of Preply  

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Customer Feedback Analysis of Preply  

Insightful analysis of Preply user reviews highlighting service issues, pricing, and tutor quality concerns.

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Custom Date - May 13, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Es ist schlecht geworden

    Es ist schlecht geworden. Ich habe für eine Stundeunterricht bezahlt und jetzt werden nur 50 Minuten unterrichten. Außerdem ist die Verbindung oft schlecht. Die Lehrerinnen geben sich Mühe...

    Sentiment
    • Negative
    Content
    • Tutor Quality Variability
    Nov 29, 2024
  • Opsige aftalen, hvordan

    Jeg har nu forsøgt igen og igen at komme ud af aftalen. Eneste måde jeg kan håbe på dialog er herigennem. Jeg kan ikke slette min profil, siden vil ikke godkende min mail.

    Sentiment
    • Negative
    Content
    • Platform Usability Challenges
    Nov 28, 2024
  • They took moneu for my card without my…

    They took moneu for my card without my consent and they refused to give me a full refund. Please stay away!

    Sentiment
    • Negative
    Content
    • Hidden Fees and Charges
    Nov 27, 2024
  • Preply - scammers

    When I tried to book a lesson, they automatically turned on auto-renew status and booked 40 lessons, charging my debit card for $1142. Stay away from these scammers.

    Sentiment
    • Negative
    Content
    • Hidden Fees and Charges
    Nov 25, 2024
  • Zero customer support for tutors

    Zero customer support for tutors. My account has been awaiting approval for over 2 weeks. I have emailed the support email a number of times and had no response.

    Sentiment
    • Negative
    Content
    • Customer Service Issues
    Nov 20, 2024
  • They are making auto charge without…

    They are making auto charge without asking you and they will refund only small part of amount!! This is criminal!!! Keep away!!!

    Sentiment
    • Negative
    Content
    • Hidden Fees and Charges
    Nov 19, 2024
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Sentiment Analysis (limited preview)
-80 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Preply   based on online reviews collected from Trustpilot. The analysis helps Customer Experience Managers, Educational Consultants, Market Researchers, E-Learning Platform Developers, Investment Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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