Preply User Reviews: Issues with Service and Pricing Transparency
Unveil Preply's Service Insights: A Comprehensive Review Analysis
Preply has received significant criticism from users regarding its customer service, pricing transparency, and tutor quality. Many students reported difficulties in scheduling lessons, unexpected price increases, and challenges in obtaining refunds. Complaints highlighted poor communication from the support team, with automated responses often failing to address specific issues. While some users praised individual tutors, the overall platform has been described as untrustworthy and profit-driven, with hidden fees and a lack of accountability. Issues regarding account security and data handling have also been raised, leading to frustration among users. The general sentiment is that Preply prioritizes profit over customer satisfaction, making it difficult for students and tutors alike to navigate their services effectively.
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Es ist schlecht geworden. Ich habe für eine Stundeunterricht bezahlt und jetzt werden nur 50 Minuten unterrichten. Außerdem ist die Verbindung oft schlecht. Die Lehrerinnen geben sich Mühe...
Sentiment
Negative
Content
Tutor Quality Variability
Nov 29, 2024
Opsige aftalen, hvordan
Jeg har nu forsøgt igen og igen at komme ud af aftalen. Eneste måde jeg kan håbe på dialog er herigennem. Jeg kan ikke slette min profil, siden vil ikke godkende min mail.
Sentiment
Negative
Content
Platform Usability Challenges
Nov 28, 2024
They took moneu for my card without my…
They took moneu for my card without my consent and they refused to give me a full refund. Please stay away!
Sentiment
Negative
Content
Hidden Fees and Charges
Nov 27, 2024
Preply - scammers
When I tried to book a lesson, they automatically turned on auto-renew status and booked 40 lessons, charging my debit card for $1142. Stay away from these scammers.
Sentiment
Negative
Content
Hidden Fees and Charges
Nov 25, 2024
Zero customer support for tutors
Zero customer support for tutors. My account has been awaiting approval for over 2 weeks. I have emailed the support email a number of times and had no response.
Sentiment
Negative
Content
Customer Service Issues
Nov 20, 2024
They are making auto charge without…
They are making auto charge without asking you and they will refund only small part of amount!! This is criminal!!! Keep away!!!
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Frequently Asked Questions About Customer Feedback Analysis Reports
What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for Preply based on online reviews collected from Trustpilot. The analysis helps Customer Experience Managers, Educational Consultants, Market Researchers, E-Learning Platform Developers, Investment Analysts to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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