Mixed User Feedback on Airalo eSIM: Convenience vs. Connectivity Issues
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    • Product Managers in Telecommunications
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    • Mobile Network Operators
Mixed User Feedback on Airalo eSIM: Convenience vs. Connectivity Issues

Unveil Insights: The Airalo eSIM Experience

The reviews for the Airalo eSIM application reflect a mixed user experience. Many users appreciate the convenience of purchasing small data packages for various countries and find the setup process relatively simple. However, concerns arise regarding connectivity issues, particularly in certain locations, with some users reporting difficulties in activating the service upon arrival. Customer support has been criticized for being slow or unresponsive, especially when users face problems. While some users praise the affordability and ease of use, others express dissatisfaction with the limited data options and unreliable service, leading to recommendations for alternative eSIM providers. Overall, Airalo shows potential for travelers, but issues with connectivity and support require attention.

Source: App Store Reviews of Airalo：eSIMで海外旅行中もスマホ＆インターネット

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Customer Feedback Analysis of Airalo：eSIMで海外旅行中もスマホ＆インターネット

Explore the mixed feedback on Airalo eSIM with insights on connectivity, customer support, and more in our comprehensive report.

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Custom Date - Feb 05, 2025
Popular Phrases (limited preview)
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  • 海外出張

    ヨーロッパEU圏内なら使えるがパキスタンでは全く使えない。Wi-Fiの方が良いかも。

    Sentiment
    • Positive
    Content
    • Connectivity Issues
    Jan 31, 2025
  • グアムで利用

    設定が簡単でグアムでは電話番号の付与があったのでとても助かりました！また利用します！

    Sentiment
    • Positive
    Content
    • Ease Of Use
    Jan 20, 2025
  • Airalo

    Harika bir uygulama bayıldım çok kullanışlı

    Sentiment
    • Positive
    Content
    • Reliable Service
    Jan 10, 2025
  • スペイン繋がらない

    イタリアでは繋がったのに、スペインでは全くインターネットが繋がらなかったので気をつけて！！

    Sentiment
    • Negative
    Content
    • Connectivity Issues
    Jan 03, 2025
  • 更新がされる

    帰国しているのに
    更新されるとメールが来ました。
    更新のタイミングが分かりません。

    Sentiment
    • Negative
    Content
    • Customer Support
    Dec 26, 2024
  • お問い合わせができない

    問い合わせの対応が遅すぎて不便すぎます

    Sentiment
    • Negative
    Content
    • Customer Support
    Dec 26, 2024
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Sentiment Analysis (limited preview)
13 Net Promoter
Score
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Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Airalo：eSIMで海外旅行中もスマホ＆インターネット based on online reviews collected from App Store. The analysis helps Travel Industry Analysts, Product Managers in Telecommunications, Customer Experience Strategists, Marketing Professionals in Travel Tech, Mobile Network Operators to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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