Hilton Garden Inn Chicago Downtown: Exceptional Service & Convenient Location
Unlock Valuable Insights: Hilton Garden Inn Chicago Customer Feedback Report

Hilton Garden Inn Chicago Downtown: Exceptional Service & Convenient Location

10 E Grand Ave, Chicago, IL 60611, United States

The Hilton Garden Inn Chicago Downtown/Magnificent Mile receives high praise for its exceptional customer service, with multiple mentions of specific staff members like Chris and Michael at the front desk. Guests appreciate the convenient location, spacious rooms, and friendly staff. However, some reviews highlighted issues such as cramped parking, age restrictions for bookings, and inconsistent service quality. Overall, the hotel is commended for its prime location, helpful staff, and comfortable accommodations, making it a popular choice for visitors to Chicago.

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Popular Phrases (of 30 reviews)
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Featured Content
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  • 5 star service with Chris at the front desk. He was cool.

    Sentiment
    • Positive
    Content
    • Front Desk Customer Service

  • The hotel was in a great location. The night staff were wonderful. The morning staff, not so much.

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Helpfulness

  • Gill and Michael were very helpful and kind. The staff was very accommodating.

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Helpfulness

  • We arrived earlier than check in and Chris was able to work Magic and got us the room reserved at 10am with no issue! Great service!

    Sentiment
    • Positive
    Content
    • Check-in Experience

  • Very nice hotel, front desk was great. Specifically Chris. 10/10.Walkability: DowntownFood & drinks: Pizza around the corner

    Sentiment
    • Positive
    Content
    • Front Desk Customer Service

  • Chris & Marlon were great, very friendly and quick to help me check in.

    Sentiment
    • Positive
    Content
    • Front Desk Customer Service
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Sentiment Analysis (of 30 reviews)
70 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Hilton Garden Inn Chicago Downtown/Magnificent Mile based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Hospitality Consultants, Marketing Professionals, Travel and Tourism Researchers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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