Hubstaff Customer Service and Platform Performance Review
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Hubstaff Customer Service and Platform Performance Review

Hubstaff's customer service received mixed reviews, with some praising the fast response and helpfulness of agents, while others expressed frustration over unresolved issues and lack of urgency. Users highlighted the platform's user-friendly interface for tracking working hours and the effectiveness of time tracking. Some negative feedback pointed to technical issues like crashes on Linux systems and dissatisfaction with the resolution process for complex problems.

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  • Product Managers
  • IT Professionals
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  • Project Managers

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Custom Date - Oct 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Quick resolution

    I talked with Paolo on customer support chat, he is very polite.

    Sentiment
    • Positive
    Content
    • Customer Support Experience
    Dec 06, 2023
  • Excellent Assistance

    Very fast response and was able to resolved the problem

    Sentiment
    • Positive
    Content
    • Response Time and Speed
    Nov 29, 2023
  • Fast response from the live chat…

    Fast response from the live chat support team.

    Sentiment
    • Positive
    Content
    • Response Time and Speed
    Nov 17, 2023
  • Priti- chat support

    Priti- chat support, was very helpful & very polite. Ty

    Sentiment
    • Positive
    Content
    • Customer Support Experience
    Nov 10, 2023
  • You record time accurately and respond…

    You record time accurately and respond as fast as possible when there is a problem.

    Sentiment
    • Positive
    Content
    • Response Time and Speed
    Nov 08, 2023
  • Accuracy

    Accurate in the number of hours I work. Time consuming. Reliable

    Sentiment
    • Positive
    Content
    • Software Performance and Compatibility
    Nov 01, 2023
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Sentiment Analysis (of 30 reviews)
67 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Hubstaff  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Product Managers, IT Professionals, Business Analysts, Project Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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