Mixed Customer Feedback for The Official Ticket Center
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Mixed Customer Feedback for The Official Ticket Center

The Official Ticket Center received mixed reviews with customers mentioning issues such as delayed ticket delivery, lack of customer service, and difficulties in obtaining refunds. However, some customers appreciated the lower prices and ease of transactions. The company faced criticism for not providing refunds during the pandemic and poor communication. While some praised the prompt ticket delivery and cost savings compared to other vendors, others complained about non-existent shows and unsatisfactory service.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Sold me Tickets to a Blue Man Show that…

    Sold me Tickets to a Blue Man Show that was non-existent. I got my money back

    Sentiment
    • Negative
    Content
    • Refund Process Experience
    Feb 25, 2021
  • Frustration with lack of customer service

    Chat not able to answer my question so I was told to call. Operator when I called gave questionable info. I ordered anyway after checking info elsewhere. Order acknowledgement email said I'd get order status email in 24 hours. Did not happen. Called on a Saturday and message says they are open saturdays but message also says please call during our open hours. Frustrating.

    Sentiment
    • None
    Content
    • Customer Service Experience
    May 30, 2020
  • Saved me some money vs buying direct

    Saved me some money vs buying direct. Was easy to upload on MDE

    Sentiment
    • Positive
    Content
    • Price Comparison & Savings
    May 17, 2020
  • Made it so much easier then calling on…

    Made it so much easier then calling on the phone. Thanks a million!🙂

    Sentiment
    • Positive
    Content
    • Ticket Purchase Experience
    Mar 07, 2020
  • excellent service

    excellent service, received tickets quickly with no issues.

    Sentiment
    • Positive
    Content
    • Ticket Delivery Experience
    Mar 02, 2020
  • Best price

    Best price. Prompt delivery. Great instructions to load E tickets

    Sentiment
    • Positive
    Content
    • Ticket Delivery Experience
    Mar 02, 2020
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Sentiment Analysis (of 30 reviews)
50 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for The Official Ticket Center  based on online reviews collected from Trustpilot. The analysis helps Marketing Managers, Customer Service Directors, Business Analysts, Event Planners, Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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