Enjoy a Pleasant Stay at Novotel Bandung
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Enjoy a Pleasant Stay at Novotel Bandung

Unlock Key Insights: Novotel Bandung Customer Feedback Report

Jl. Cihampelas no. 23-25, Bandung 40171 Indonesia

Novotel Bandung delivers a pleasant experience with clean rooms, friendly staff, and a varied breakfast. The hotel is conveniently located near malls and train stations. However, some guests experienced delays in check-in and issues with the restaurant service. Overall, Novotel Bandung offers a strategic and comfortable stay in the heart of Bandung.

Source: Tripadvisor Reviews of Novotel Bandung

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Customer Feedback Analysis of Novotel Bandung

Explore our in-depth analysis of Novotel Bandung's customer feedback, covering amenities, service, and more for strategic insights.

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Custom Date - Dec 25, 2024
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  • Marvelous Family Weekend in Bandung

    Hotel location is very strategic, especially facing weekend's traffic jam in Bandung. Hotel is not new, but well maintained. Staff is very helpful and show real hospitality. Right hotel for spending your family weekend in Bandung.

    Sentiment
    • Positive
    Content
    • Location
    Nov 01, 2023
  • Good hotel

    Thank you for having me in this hotel, with good facilities, so comfy. I'll come back again thank you so much, food are good and delicious!! Strategic location, cool air, very friendly staff in the fo and restaurant section.

    Sentiment
    • Positive
    Content
    • Service
    Jan 01, 2023
  • a very pleasant hotel from the parking lot, the rooms, the staff are all very satisfying especially the breakfast..very tasty an

    nice experience staying at novotel, clean rooms, friendly staff, also clean swimming pool and breakfast is very varied and of course with good taste ... ,My family are happy staying here,if I go to Bandung I will definitely choose Novotel Bandung again, thank you novotel

    Sentiment
    • Positive
    Content
    • Service
    Dec 01, 2022
  • Novotel Bandung

    Nice place Nice food Nice service If you want to get all those Nice Service, just come and stay at Novotel Hotel Bandung. Close to train station, airport. First time I stay on 2010, and back on December 2021. Still same expression,

    Sentiment
    • Positive
    Content
    • Service
    Dec 01, 2021
  • Pleasant 3-Nights-Stay

    The only shortcoming was the swimming pool: the size was too small and was used by many people (even the "outsider" those who are members for pool only but not staying at the hotel). Overall, that was a pleasant 3-nights stay. Thanks and keep up the good work!

    Sentiment
    • Positive
    Content
    • Facilities
    Nov 01, 2021
  • Nice room, good view

    nice and helpful staff, fast check in and check out, good location, malls nearby. well maintained room. need to replace bath tub with shower for more convenience. food was good enough. gym okay. it was a good stay overall.

    Sentiment
    • Positive
    Content
    • Service
    Oct 01, 2021
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Sentiment Analysis (limited preview)
80 Net Promoter
Score
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Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Novotel Bandung based on online reviews collected from Tripadvisor. The analysis helps Hotel Managers, Customer Service Analysts, Hospitality Consultants, Marketing Professionals, Travel Agents to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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