Mixed Reviews for Hilton Garden Inn Washington DC Downtown
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Mixed Reviews for Hilton Garden Inn Washington DC Downtown

815 14th St NW, Washington, DC 20005, United States

Mixed reviews for Hilton Garden Inn Washington DC Downtown with positive notes on the location and cleanliness, but consistent complaints about noise levels, customer service, and room amenities. Guests highlighted the convenient proximity to the McPherson Metro station and various attractions, although some encountered issues with noisy surroundings, unsatisfactory room service, and unclean sheets. The staff received both praise and criticism, with mentions of friendly interactions alongside reports of rude behavior. Overall, the hotel's central location and room cleanliness were appreciated, but issues with noise disturbances, service quality, and amenities detracted from the overall guest experience.

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Popular Phrases (of 30 reviews)
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  • Wonderful location, just in front metro station. Clean and cozy rooms. Great breakfast experience.

    Sentiment
    • Positive
    Content
    • Hotel Facilities and Accessibility

  • Left an item in the room. Reached out to Housekeeping two days later, and again the following week. Again today. Was promised by the front desk that I’d get a call back today. Never got a response or acknowledgement of my message.

    Sentiment
    • None
    Content
    • Customer Service and Staff

  • Great place to spend a few days in the DC area. The location is perfect for visiting the WH, WM and the Capitol One arena to see a hockey game. Totally recommend.

    Sentiment
    • Positive
    Content
    • Location Convenience

  • The front desk, valet, and housekeeping staff were amazing. Room was comfortable and quiet. Third Rail Cafe and bar downstairs were also superb.

    Sentiment
    • Positive
    Content
    • Customer Service and Staff

  • Good location. My room was clean and nice. The evening environment by the bar was nice for the evenings when I was getting caught up on work.

    Sentiment
    • Positive
    Content
    • Location Convenience

  • Room is clean and comfortable but my room is located above a big fan. It is noisy!Walkability: It across from metro station!

    Sentiment
    • None
    Content
    • Noise Issues
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Sentiment Analysis (of 30 reviews)
43 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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