Mixed Reviews for The New York EDITION: Service, Cleanliness, and Location Stand Out
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๎5 Madison Ave, New York, NY 10010, United States
Mixed reviews are given for The New York EDITION hotel, with positives highlighting exceptional service, cleanliness, location, and amenities like a gym, while negatives point out noise, small rooms, overpricing, and occasional staff rudeness. Guests appreciate the centrallocation, luxurious bar, and Le Labo products, but mention issues like room sizes, cleanliness discrepancies, and unfriendly encounters. Some highlight the standout hospitality, cleanliness, and Le Laboamenities, while others criticize outdated facilities, overcharging, uncleanliness, and unfriendly staff. Overall, the hotel's location, service, and amenities receive praise, but room sizes, cleanliness, noise levels, and pricing are areas for improvement.
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High sense of security yet offers a private balcony. Slightly uncomfortable commuting up n down
Sentiment
Positive
Content
Noise Levels
I had an excellent stay at this hotel and would happily stay here again any time. The staff was welcoming and friendly, the rooms were clean, comfortable, and larger than many NYC hotel rooms Iโve stayed in. The smell of this hotel is lovely, and the gym was small but had a nice variety of equipment including 4 Peloton bikes. They also do a turndown service each night, which was a really nice surprise!
Sentiment
Positive
Content
Service Excellence
Overall a decent experience and would consider staying here again mainly because of the location and cleanliness but not so much because of the noise and unnecessary charges.Highlights โญ๏ธโข Location: Just perfect, reasonable walks from anywhere you might need to be either for business or leisureโข Front desk: Very kind, welcoming and super fast/efficientโข Decor and cleanliness: Everything was clean and well maintained, nice lobby areaThings to improve ๐โข Noise: There isnโt proper noise insulatio...
Sentiment
None
Content
Value for Money
The Edition Hotel is a pinnacle of hospitality excellence. From seamless check-ins to a bar boasting the finest cocktails, their team's professionalism and expertise shine through. Dining experiences are consistently outstanding, showcasing incredible, perfectly balanced dishes. It's evident a stellar manager drives the team's exceptional standards. Overall, an impeccable stay marked by unparalleled service and culinary delights.
Sentiment
Positive
Content
Dining Experience
Great one night stay. Staff were super friendly, and it felt and looked super clean. Would stay again.Walkability: Very centrally located to everything.
Sentiment
Positive
Content
Staff Friendliness
Probably was nice 10 years ago.. very tired looking hotel. Our bathroom was FREEZING, had no towel radiator or underfloor heating and the window seemed to not shut properly. We told reception about the issue several times but nothing was done - we were there for a week! Also no free tea and coffee in the rooms (unless you wanted to pay $50 for a nespresso machine which is barbaric when youโve paid over $1k per night for the room) and the coffee was only available in the lobby until 9am, $10 aft...
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This page displays purchase options and a preview of the customer feedback analysis report for The New York EDITION based on online reviews collected from Google Business. The analysis helps Hotel Management Professionals, Customer Experience Analysts, Marketing Managers in Hospitality, Travel and Tourism Consultants, Business Development Executives in Hospitality to discover insights into what people love, dislike, and need.
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