Mixed User Feedback on Livongo App Functionality and Features
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Mixed User Feedback on Livongo App Functionality and Features

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The Livongo app has received mixed reviews from users, highlighting issues with functionality, integration with Apple Health, and equipment usability. Many users express frustration over the app's inability to export blood pressure and weight data to Apple Health, while others criticize the complexity and bulkiness of the connected devices. Positive feedback mentions significant health improvements and weight loss achieved through the app, but calls for features like barcode scanning and recipe building for better dietary tracking remain prevalent. Users also point out technical difficulties, such as problems with app accessibility and customer service response. Overall, the app is acknowledged for its potential but requires substantial improvements to meet user expectations.

Source: App Store Reviews of Livongo

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Customer Feedback Analysis of Livongo

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Custom Date - Dec 27, 2024
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  • Export BP data to  Health

    I want to export BP data to  Health, and I’d like to look at trends over several periods (month, quarter, year). Are there plans to offer this functionality?

    Sentiment
    • Positive
    Content
    • Feature Requests
    Aug 15, 2024
  • Stopped syncing to the scale

    The blood pressure syncing is great, but the scale never syncs anymore.

    Sentiment
    • Negative
    Content
    • Device Connectivity Problems
    May 28, 2024
  • Does not usually work

    I have tried to use this app multiple times, but it only works about half of the time so it is hard to get into the habit of using it consistently.

    Sentiment
    • Negative
    Content
    • User Experience Complaints
    Apr 23, 2024
  • Doesn't sync with Apple Health

    The APP works as far as communicating with the devices I have (Scale, BP Cuff and BGM) but why doesn't the APP have an option to sync those readings into Apple Health?!?

    Sentiment
    • Negative
    Content
    • Feature Requests
    Mar 27, 2024
  • Does not support apple health with blood pressure

    This is really stupid because weigh and blood sugar is….

    Still no support. Started replacing all the equipment….

    Sentiment
    • Negative
    Content
    • Customer Support Challenges
    Mar 10, 2024
  • Why no Apple Health integration for blood pressure

    The app seems fine on it own. But why isn’t blood pressure data sent to Apple Health? It does for blood glucose.

    Sentiment
    • Negative
    Content
    • Health Tracking Limitations
    Jan 26, 2024
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-40 Net Promoter
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  • This page displays purchase options and a preview of the customer feedback analysis report for Livongo based on online reviews collected from App Store. The analysis helps Product Managers, User Experience Designers, Health Tech Entrepreneurs, Digital Health Analysts, Customer Support Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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