Critical Feedback on 10 Federal Storage Services
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Critical Feedback on 10 Federal Storage Services

Customers of 10 Federal Storage have expressed dissatisfaction due to frequent rent hikes, lack of security leading to thefts, unresponsive customer service, and issues with billing and communication. The company's management, insurance coverage, and handling of customer belongings have been widely criticized, with instances of items being lost, damaged, or stolen. Customers also highlight difficulties in accessing units, unaddressed maintenance issues, and a general lack of accountability and transparency from the company.

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  • Storage Facility Managers
  • Customer Service Analysts
  • Business Consultants
  • Real Estate Investors
  • Risk Management Professionals

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Custom Date - May 24, 2024
Featured Content
  • Is this the excrement hole that's stealing…

    Is this the ex excrement hole that's stealing from their residents? If so, I hope the people you screwed over take you to the cleaners! God damn low life thieves!

    Sentiment
    • Negative
    Content
    • Theft & Property Damage
    Mar 06, 2024
  • Fair customer service

    The company frequently raises the monthly rent but customer service is willing to work with you and cares about your business.

    Sentiment
    • Positive
    Content
    • Rate Increases & Pricing
    Apr 10, 2023
  • This place is awful

    This place is awful. It floods and the rodents are horrible! Can someone send me a copy of the insurance policy. It seems that the company will not do that

    Sentiment
    • Negative
    Content
    • Security & Safety Concerns
    Nov 17, 2022
  • Horrible system for managing autopay

    Horrible system for managing autopay! We will be moving out of the facility ASAP!

    Sentiment
    • Negative
    Content
    • Customer Service
    Apr 05, 2022
  • Nice fast I like the spot

    Nice fast I like the spot

    Sentiment
    • Positive
    Content
    • Unit Condition & Cleanliness
    Mar 27, 2022
  • Future of Storage

    Great service, easy process definately the future of no contact storage.

    Sentiment
    • Positive
    Content
    • Customer Service
    Mar 20, 2022
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-62 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for 10 Federal  based on online reviews collected from Trustpilot. The analysis helps Storage Facility Managers, Customer Service Analysts, Business Consultants, Real Estate Investors, Risk Management Professionals to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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