Positive Customer Feedback for Cool Box Portable Storage
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Positive Customer Feedback for Cool Box Portable Storage

Cool Box Portable Storage receives positive feedback for their excellent customer service, timely deliveries, secure and clean storage units. Customers appreciate the flexibility, professionalism of the drivers and staff, as well as the safety of their belongings during transit and storage. Despite some minor issues with scheduling and billing, overall satisfaction is high, with many customers expressing their intention to reuse the service in the future.

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  • Business Strategists
  • Quality Assurance Analysts

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Custom Date - May 25, 2024
Featured Content
  • I appreciated all the help that I…

    I appreciated all the help that I received from Cool Box employees - Kerry, Ty, and Lee. They really seem to care about their job and they never got upset or acted irritated about the many request I made. Honestly, I would be annoyed by myself! But, they were nothing less from prompt, kind, and resourceful! When I noticed a billing discrepancy (not their fault, it was probably their systems) they helped me out immediately.Not many people in the customer service industry actually have customer service skills, so hats off to these guys!

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Mar 10, 2023
  • On time delivery and pickup

    On time delivery and pickup. Much better entry door system vs POD'SDid I mention lower price $$ too?Ditch your POD, Get a Cool Box

    Sentiment
    • Positive
    Content
    • Delivery and Pickup Process
    Feb 18, 2023
  • My wife and I were very disappointed in…

    My wife and I were very disappointed in the services we received. Our credit card was compromised by one their employees and they never compensated for their mistakes. We will not use them in the near future!

    Sentiment
    • Negative
    Content
    • Compromised Credit Card and Disappointment
    Feb 14, 2023
  • They will work with you

    They will work with you! Didn’t feel like calling into a big call center. Prices were great and all logistics went as planned.

    Sentiment
    • Positive
    Content
    • Flexibility and Communication
    Feb 11, 2023
  • Coolbox was great to work with

    Coolbox was great to work with. Customer service reps were very helpful and we had our Coolboxes picked up and delivered with no problems. Contents were in perfect condition after storing for over a year. Highly recommend.

    Sentiment
    • Positive
    Content
    • Overall Satisfaction and Recommendations
    Feb 11, 2023
  • The lady I spoke with on the phone for…

    The lady I spoke with on the phone for information and to reserve the box was super helpful. The gentleman who delivered and picked up the unit was very nice and friendly.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Oct 20, 2022
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Sentiment Analysis (of 30 reviews)
78 Net Promoter
Score
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Cool Box Portable Storage  based on online reviews collected from Trustpilot. The analysis helps Marketing Professionals, Customer Service Managers, Product Development Specialists, Business Strategists, Quality Assurance Analysts to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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