Mixed Feedback: Central Location Praised, Yet Disappointments with Rooms & Events
Unlock Insights: W Chicago - City Center Customer Feedback Report
๎172 W Adams St, Chicago, IL 60603, United States
Mixed reviews for W Chicago - City Center with some guests praising the central location, friendly staff, and comfortable beds while others expressed disappointment with room conditions, outdated facilities, and poor service, particularly during events like the New Year's Eve party. Complaints included room cleanliness issues, lack of amenities, unpleasant odors, noise disturbances, and unmet expectations regarding VIP experiences. Some guests highlighted specific staff members for providing exceptional service, but overall, the hotel's need for renovation and improvement was a recurring theme.
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The hotel is very nice. The only detractor was room size. It was smaller than we are used to and did not have a dresser, which we like to use.
Sentiment
Positive
Content
Room Comfort
this may be the dumpiest room of marriott properties that i have stayed at in years. rooms are outdated and ugly but worse part is odor. smells like they sprayed tons of air freshner to cover something up. really permeating everything and making me gag
Sentiment
Negative
Content
Hotel Condition
Great location, but out dated rooms, tiny shower, congested toilet, loud hvac system. No coffee maker in the room, only available upon request. Nothing exceptional about service.
Sentiment
None
Content
Hotel Condition
New years party was amazing!!!Rooms: Room was in the small side but contableNearby activities: Everything walking distance.Walkability: Is a safe zone in Downtown ChicagoFood & drinks: Good
Sentiment
Positive
Content
Amenities
Very disappointing.Wasted a bunch of points on a room that can only be described as austere. The shower was less of a shower and more of a dribble. Hallways and elevators badly in need of a refresh and update.We'll stick to the JW or Residence Inn in future
Sentiment
Negative
Content
Hotel Condition
Better than I remember. I had a large understated room. Rooms were clean and well appointed. Would absolutely stay again.
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