Mixed Feedback: Central Location Praised, Yet Disappointments with Rooms & Events
Unlock Insights: W Chicago - City Center Customer Feedback Report

Mixed Feedback: Central Location Praised, Yet Disappointments with Rooms & Events

172 W Adams St, Chicago, IL 60603, United States

Mixed reviews for W Chicago - City Center with some guests praising the central location, friendly staff, and comfortable beds while others expressed disappointment with room conditions, outdated facilities, and poor service, particularly during events like the New Year's Eve party. Complaints included room cleanliness issues, lack of amenities, unpleasant odors, noise disturbances, and unmet expectations regarding VIP experiences. Some guests highlighted specific staff members for providing exceptional service, but overall, the hotel's need for renovation and improvement was a recurring theme.

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Popular Phrases (of 30 reviews)
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Featured Content
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  • The hotel is very nice. The only detractor was room size. It was smaller than we are used to and did not have a dresser, which we like to use.

    Sentiment
    • Positive
    Content
    • Room Comfort

  • this may be the dumpiest room of marriott properties that i have stayed at in years. rooms are outdated and ugly but worse part is odor. smells like they sprayed tons of air freshner to cover something up. really permeating everything and making me gag

    Sentiment
    • Negative
    Content
    • Hotel Condition

  • Great location, but out dated rooms, tiny shower, congested toilet, loud hvac system. No coffee maker in the room, only available upon request. Nothing exceptional about service.

    Sentiment
    • None
    Content
    • Hotel Condition

  • New years party was amazing!!!Rooms: Room was in the small side but contableNearby activities: Everything walking distance.Walkability: Is a safe zone in Downtown ChicagoFood & drinks: Good

    Sentiment
    • Positive
    Content
    • Amenities

  • Very disappointing.Wasted a bunch of points on a room that can only be described as austere. The shower was less of a shower and more of a dribble. Hallways and elevators badly in need of a refresh and update.We'll stick to the JW or Residence Inn in future

    Sentiment
    • Negative
    Content
    • Hotel Condition

  • Better than I remember. I had a large understated room. Rooms were clean and well appointed. Would absolutely stay again.

    Sentiment
    • Positive
    Content
    • Room Comfort
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Sentiment Analysis (of 30 reviews)
14 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for W Chicago - City Center based on online reviews collected from Google Business. The analysis helps Hotel Managers, Hospitality Consultants, Customer Experience Strategists, Event Planners, Real Estate Investors to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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