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Mixed Reviews for The Whalers Hotel: Great Food but Service Issues Persist

Unlock Insights: The Whalers Hotel Customer Feedback Report

53 Liebig St, Warrnambool VIC 3280, Australia

The Whalers Hotel has received mixed reviews from patrons. While many guests praised the quality of food and generous portions, particularly enjoying the seniors' meal and surf and turf, they also noted issues with service, including long wait times and unhelpful staff. Some customers reported a lack of communication regarding orders and dissatisfaction with pricing, citing high costs and surcharges. The venue's atmosphere was described positively, especially post-renovation, but complaints about noise levels and staff attitude were common. Overall, while the hotel offers delicious meals and a warm ambiance, improvements in service and order management are needed to enhance the customer experience.

Source: Google Business Reviews of The Whalers Hotel

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Customer Feedback Analysis of The Whalers Hotel

Uncover key insights from The Whalers Hotel customer feedback analysis, highlighting food, service, and atmosphere.

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Custom Date - Nov 17, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Not going anywhere else when tripping to Warrnambool. Amazing food, great service. Love the steak

    Sentiment
    • Positive
    Content
    • Food Quality
    Jul 18, 2025

  • Came in on a cold afternoon into a warm and comfortable atmosphere. Our family had a lovely meal. Everyone was extremely happy with the foid and service. Would definitely return.

    Sentiment
    • Positive
    Content
    • Atmosphere
    Jul 10, 2025

  • Absolutely horrible, rude staff, and had food poisoning. Would not recommend

    Sentiment
    • Negative
    Content
    • Service Experience
    Jun 29, 2025

  • Booked and took my daughter to the bistro. Extremely busy but fantastic food. Enjoyed ourselves and will return when on holidays

    Sentiment
    • Positive
    Content
    • Dining Experience
    Jun 23, 2025

  • Best pub seniors roasts we have had. Generous portion with lots of veg, piping hot. Definitely returning here. Nice atmosphere although music a bit loud for oldies

    Sentiment
    • Positive
    Content
    • Food Quality
    May 23, 2025

  • Dined here tonight and was not disappointed! Surf & Turf was excellent. Delicious food, a beautiful dining room and plenty of good beer and wine options. Definitely recommend! 👌👌👌

    Sentiment
    • Positive
    Content
    • Dining Experience
    May 12, 2025
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Sentiment Analysis (limited preview)
37 Net Promoter
Score
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