Mixed Customer Feedback for The Build Card: Praise for Service, Frustration with Policies
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Mixed Customer Feedback for The Build Card: Praise for Service, Frustration with Policies

The Build Card customer reviews highlight a mix of positive and negative experiences. Customers praise representatives for being knowledgeable, compassionate, and helpful in resolving issues efficiently. However, there are complaints about slow website functionality, delayed payment processing, and dissatisfaction with credit limits. Despite some exceptional service experiences, there are instances of frustration with the card's policies and customer service quality.

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  • Product Managers
  • Financial Analysts
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  • Consumer Relations Specialists

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Custom Date - Nov 02, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Thier website is so slow in trying to…

    Thier website is so slow in trying to reset passwords I just gave up. I dont know what the issue is but its been like this for months.

    Sentiment
    • Negative
    Content
    • Technical Issues with Website and App
    Nov 22, 2022
  • I was inquiring about a concern about a payment ern about…

    I was inquiring about a concern about my payment that wasn't showing that it had posted, I was assured that it was received and that my account is current and up to date. The representative was very helpful and professional. Thank you

    Sentiment
    • Positive
    Content
    • Payment Assistance and Concerns
    Aug 10, 2022
  • Fast and easy customer service

    Fast and easy customer service. Representative was very courteous and helpful

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Mar 25, 2022
  • The Manager( Stephen)was great at his…

    The Manager( Stephen)was great at his job and serves the company well. The First Lady I spoke to was terrible at her job.

    Sentiment
    • Positive
    Content
    • Inconsistent Service Experiences
    Feb 25, 2022
  • This is the Most Outstanding Card I…

    This is the Most Outstanding Card I have Ever Owned. It’s been Three Years have received Credit Increase’s have Told my Family and my Friends about this Card.. Highly Recommend…

    Sentiment
    • Positive
    Content
    • Credit Limit Increase Requests
    Feb 12, 2022
  • Satisfied with call to customer service…

    Satisfied with call to customer service today. She was very attentive and addressed my questions satisfactorily. Thank you.

    Sentiment
    • Positive
    Content
    • Satisfaction with Resolution Process
    Jan 20, 2022
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Sentiment Analysis (of 30 reviews)
76 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for The Build Card  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Product Managers, Financial Analysts, Marketing Strategists, Consumer Relations Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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