Exceptional Service and Warm Hospitality at The Boma Nairobi
Unlock Insights: The Boma Nairobi Customer Feedback Analysis

Exceptional Service and Warm Hospitality at The Boma Nairobi

00100, Bellevue, Off Mombasa Road, 00200-60705 Red Cross Rd, Nairobi, Kenya

The Boma Nairobi is praised for its excellent service, exceptional staff, and delicious food. Guests appreciate the luxury, cleanliness, and warm hospitality. The hotel's facilities like the gym, spa, and swimming pool are highly rated. The professionalism and friendliness of the staff stand out, creating a welcoming atmosphere. Reviewers highlight the well-designed rooms, tasty meals, and convenient location. Many guests express a desire to return due to their enjoyable experiences and the overall positive vibes at The Boma Nairobi.

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  • Hotel Managers
  • Customer Service Trainers
  • Hospitality Consultants
  • Marketing Professionals
  • Travel and Tourism Analysts

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Popular Phrases (of 30 reviews)
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Featured Content
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  • It is a great luxury place very enjoyable and the staff are very understandably supporting........

    Sentiment
    • Positive
    Content
    • Overall Experience and Satisfaction

  • Best placeRooms: Decorative and coolSafety: GoodFood & drinks: Fresh and tasty

    Sentiment
    • Positive
    Content
    • Room Quality and Design

  • Absolutely worth the stay, great vibes.

    Sentiment
    • Positive
    Content
    • Overall Experience and Satisfaction

  • Fantastic hotel met with unparalleled warmth and kind hospitality tonic for the soul

    Sentiment
    • Positive
    Content
    • Hospitality and Staff

  • Everything about Boma is excellent from the service to the food. Can never have enough of your pastries and mocktails. Keep up the good work!!!!

    Sentiment
    • Positive
    Content
    • Food and Dining Experience

  • I enjoyed the mealsRooms: Nice designWalkability: Easy accessFood & drinks: Food variety and nice tropical juice

    Sentiment
    • Positive
    Content
    • Overall Experience and Satisfaction
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Sentiment Analysis (of 30 reviews)
97 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for The Boma Nairobi based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Hospitality Consultants, Marketing Professionals, Travel and Tourism Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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