Critical User Feedback on Starbucks Malaysia App Highlights Major Issues
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Critical User Feedback on Starbucks Malaysia App Highlights Major Issues

The Starbucks Malaysia app consistently receives negative feedback from users, primarily due to its limited functionality and persistent technical issues. Key complaints include difficulties with email verification, frequent app crashes, and problems with the top-up mechanism. Users express frustration over the inability to order beyond a 3KM radius and often being logged out unexpectedly, disrupting their experience. Many customers report being unable to register or reset their passwords, leading to a lack of access to features like loyalty rewards. Overall, the app appears to fall short of user expectations, indicating a pressing need for improvements to enhance functionality and user experience.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Location 3KM can’t order pick up

    I want to know, how far can order pick up???
    McDonald’s 3KM can order. Starbucks 3 KM can’t order !!!

    Sentiment
    • Negative
    Content
    • Limited Ordering Distance
    Jul 03, 2024
  • Not able to reload card thru app

    App crash every time want to reload card

    Sentiment
    • Negative
    Content
    • App Crashes
    Apr 19, 2024
  • Crash every time i tried to reload my Starbucks Card

    The app crash every time i tried to reload my Starbucks Card. Please fix this.

    Please also add the ability to add starbucks card directly to Apple Wallet.

    Sentiment
    • Negative
    Content
    • App Crashes
    Apr 15, 2024
  • Can’t top up via iOS

    Tried multiple times to top up, but always ejected from the apps and needs sign in again. Tried to uninstall and reinstall back, still having same problems.

    Sentiment
    • Negative
    Content
    • Login Issues
    Apr 05, 2024
  • CANT TOP UP AT ALL

    To pup mechanism broken for the longest time not working on iOS

    Sentiment
    • Negative
    Content
    • Payment Functionality Issues
    Mar 31, 2024
  • Unable to top up the e-wallet

    The app will close automatically when I am topping up the money. It’s very frustrating after a few attempts.

    Sentiment
    • Negative
    Content
    • App Crashes
    Mar 28, 2024
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Sentiment Analysis (of 30 reviews)
-100 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Starbucks Malaysia based on online reviews collected from App Store. The analysis helps Product Managers, User Experience Designers, Mobile App Developers, Customer Service Managers, Digital Marketing Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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