Public Storage Mixed Reviews: Staff Appreciation vs. Billing Concerns
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Public Storage Mixed Reviews: Staff Appreciation vs. Billing Concerns

Public Storage receives mixed reviews with customers expressing gratitude for helpful staff members like Gina, Tanner, and Terrie. However, concerns arise around billing practices, rate increases, and poor customer service experiences. The company is criticized for issues like unit infestations, rigid payment policies, and unresponsive management. Positive aspects include convenient app features and clean facilities. Specific locations and staff members, such as Regina, Mark, and Gladis, are highlighted for exceptional service. Overall, Public Storage faces a variety of challenges related to pricing, communication, and customer relations.

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Custom Date - Apr 18, 2024
Featured Content
  • Run by criminals

    If you want to rent a storage space from criminals, then by all means, proceed! Your rate will go up between 20-30% every single year. Maybe even starting the second month you're renting-- ours did! Oh did you want to talk to a human about this? LOL. GOOD LUCK. (In Columbus, Ohio at the Kinnear Rd location)

    Sentiment
    • Negative
    Content
    • Rate Increases and Renting Issues
    Mar 04, 2024
  • Terrible customer experience

    I have an outdoor unit at the location on Carrol and Haskell in Dallas. Very unprofessional and never available. Have doubled my rent in a year

    Sentiment
    • Negative
    Content
    • Cleanliness and Facility Condition
    Feb 29, 2024
  • cleanliness and very helpful…

    cleanliness and very helpful management. it's been a pleasure storing with you.

    Sentiment
    • Positive
    Content
    • Cleanliness and Facility Condition
    Feb 28, 2024
  • Terrie was very helpful and answered…

    Terrie was very helpful and answered all my questions.

    Sentiment
    • Positive
    Content
    • Staff Assistance and Friendliness
    Feb 26, 2024
  • jen was amazing

    jen was amazing! she stopped in the middle of her lunch to help us she showed is around. told us how everything worked even helped download app and explained how to use it. Jen is property manager in Frederick Maryland. You want a good deal and a friendly personable place to rent it’s definitely Jen

    Sentiment
    • Positive
    Content
    • Staff Assistance and Friendliness
    Feb 02, 2024
  • Mark from Public Storage in Fort Lee

    Mark from Public Storage in Fort Lee, NJ provided excellent service during my visit. He was knowledgeable, helpful, and assisted me in selecting the perfect storage unit. He also took the time to show me around and download the app. I highly recommend his assistance to anyone in need of storage solutions.

    Sentiment
    • Positive
    Content
    • Staff Assistance and Friendliness
    Jan 28, 2024
  • See All Reviews
Sentiment Analysis
-2 Net Promoter
Score
Languages
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  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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