The Platform Urban Apartments: Positive Feedback on Staff, Location, and Community Vibes
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The Platform Urban Apartments: Positive Feedback on Staff, Location, and Community Vibes

1501 Berryessa Rd, San Jose, CA 95133, United States

The Platform Urban Apartments receives positive feedback for its attentive and friendly staff, convenient location with nearby amenities, modern units, and efficient maintenance services. Residents appreciate the welcoming atmosphere, top-notch management by individuals like Toni and James, and the sense of community fostered by events. However, some negative aspects such as cleanliness in shared areas and safety concerns in the surroundings are mentioned.

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  • Customer Service Analysts

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Popular Phrases (of 30 reviews)
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  • James conducted a detailed tour and highlighted features around the property. James’s professionalism and attentiveness were commendable. A positive experience all around!

    Sentiment
    • Positive
    Content
    • Leasing Process Experience

  • I have lived here for 3 years already and me and my family feel comfortable and safe. The maintenance will fix a problem, And when they contact someone to fix it, they will arrive as fast as they can.

    Sentiment
    • Positive
    Content
    • Maintenance and Service

  • This apartment's location offers easy access to Safeway, BART, and a nearby flea market. The beautiful interior adds to its charm, making it a cozy living space.

    Sentiment
    • Positive
    Content
    • Location Appreciation

  • Hi I don't talk much. I just wanna say team is great. Doing this to cheer Jashika, Toni, James, Jose, Jenny, Fidel and Edgar.

    Sentiment
    • Positive
    Content
    • Community Atmosphere

  • I have been living here since October 2023 and have been very happy with the community and the team. I gave birth to my son in this complex which makes it more special. Jashika and Toni helped me with my move in and has always been understanding towards my concerns.

    Sentiment
    • Positive
    Content
    • Community Atmosphere

  • I was new to this part of San Jose when I came across The Platform. I was in search for a 1 bedroom for me and my dog. Jose helped with the move in process and showed me around the property. I was a resident for a year and had to move due to job relocation and overall the experience was great.

    Sentiment
    • Positive
    Content
    • Mixed Reviews - Consistent Themes
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Sentiment Analysis (of 30 reviews)
83 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for The Platform Urban Apartments based on online reviews collected from Google Business. The analysis helps Real Estate Investors, Property Managers, Urban Planners, Marketing Professionals in Real Estate, Customer Service Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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