Impressive Luxury and Service at The Langham, New York
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Impressive Luxury and Service at The Langham, New York

400 5th Ave, New York, NY 10018, United States

The Langham, New York, Fifth Avenue impresses guests with exceptional service, luxurious rooms, and well-equipped amenities. Guests highlight the attentive staff, convenient location, and delicious dining options. However, some negative feedback includes slow check-in/out processes and issues with billing. Overall, the hotel stands out for its elegant decor, beautiful views, and memorable experiences, making it a top choice for visitors to New York City.

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  • Customer Service Analysts
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  • Hotel Investors

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Popular Phrases (of 30 reviews)
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Featured Content
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  • The atmosphere, the room, the hospitality was absolutely perfect. Thank you all for being so kind and welcoming. Best hotel I have stayed at!

    Sentiment
    • Positive
    Content
    • Staff Friendliness & Professionalism

  • Top-notch service and great location! My family and I felt very comfortable and at home during our stay.Food & drinks: Delicious offerings!

    Sentiment
    • Positive
    Content
    • Staff Friendliness & Professionalism

  • Such good service. My hotel helper even tucked me in and helped me shower! 10/10 thanks Brad.

    Sentiment
    • Positive
    Content
    • Staff Friendliness & Professionalism

  • Best hotel service and staff I have experienced in NYC. Just a pleasure to stay here

    Sentiment
    • Positive
    Content
    • Service Quality

  • Wonderful location on Fifth avenue, just walk distance to the public library and Bryant park. Great value!

    Sentiment
    • Positive
    Content
    • Location Convenience

  • Best staff in NYC. I practically live there

    Sentiment
    • Positive
    Content
    • Staff Friendliness & Professionalism
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Sentiment Analysis (of 30 reviews)
70 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for The Langham, New York, Fifth Avenue based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Analysts, Travel Agents, Marketing Professionals, Hotel Investors to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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