Mixed Reviews for Mugs Sports Bar and Grill: Service and Food Quality Under Scrutiny
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Mixed Reviews for Mugs Sports Bar and Grill: Service and Food Quality Under Scrutiny

Unlock Insights: Mugs Sports Bar and Grill Customer Feedback Report

13563 Icot Blvd, Clearwater, FL 33760, United States

Mugs Sports Bar and Grill has received mixed reviews from patrons. Many customers appreciate the friendly staff and great late-night atmosphere, highlighting specific menu items like fried green beans and brisket tacos as favorites. However, several reviews point out issues with food quality, service inconsistencies, and cleanliness, with diners expressing dissatisfaction over overcooked wings, poor management responses, and unwelcoming environments. Some guests experienced inadequate service during busy hours, which detracted from their overall enjoyment. Despite the negative feedback, there are loyal customers who continue to return for the good sports viewing experience and pleasant staff. Overall, while Mugs has its loyal fanbase, significant improvements are needed in food quality and customer service to enhance the dining experience.

Source: Google Business Reviews of Mugs Sports Bar and Grill

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Customer Feedback Analysis of Mugs Sports Bar and Grill

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  • Great late night spot. Bartenders are excellent

    Sentiment
    • Positive
    Content
    • Bar Experience

  • The customer service was good the food was nasty

    Sentiment
    • Negative
    Content
    • Food Quality

  • I love going to Mug's. We go at least one a week. Ac fixed too

    Sentiment
    • Positive
    Content
    • Atmosphere

  • I didn't really enjoy it. It was just edible.

    Sentiment
    • None
    Content
    • Food Quality

  • Carrie is the best

    Sentiment
    • Positive
    Content
    • Staff Attitude

  • Ok. Not the best.

    Sentiment
    • None
    Content
    • Food Quality
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4 Net Promoter
Score
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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