Luxy Hair Extensions: Mixed Reviews on Quality and Service
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Luxy Hair Extensions: Mixed Reviews on Quality and Service

Luxy Hair Extensions received mixed reviews regarding the quality of the product and customer service. While some customers praised the hair quality, color match, and customer service, others expressed disappointment with tangling issues and delivery problems. Positive comments highlighted the softness of the hair, seamless wefts, and helpful staff during color matching. Overall, there were mentions of good customer service experiences, with specific mentions of Trish and Nancy. However, some negative feedback criticized the tangling, thin ends, and delivery issues. Despite some mixed experiences, many customers appreciated the natural look and feel of the extensions.

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Custom Date - Nov 02, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Was shipped the wrong item

    Was shipped the wrong item. Customer service was amazing, and the issue was resolved very quickly. Will order from them again and highly recommend!!

    Sentiment
    • Positive
    Content
    • Customer Service
    Apr 12, 2024
  • Blown away by how well it matches

    Blown away by how well it matches! My husband and I can’t tell where my hair ends and the halo hair begins! I have very fine, thin hair. Thank you for giving me my dream hair!

    Sentiment
    • Positive
    Content
    • Hair Confidence
    Apr 09, 2024
  • Trish was incredible

    Trish was incredible! She was so helpful and knowledgeable about competitors products . So nice to have a real time consult with an expert .

    Sentiment
    • Positive
    Content
    • Customer Service
    Mar 22, 2024
  • They are so kind and return my concerns…

    They are so kind and return my concerns so quickly and with warmth!

    Sentiment
    • Positive
    Content
    • Customer Service
    Mar 21, 2024
  • Wonderful customer service

    Wonderful customer service! Very informative and helpful - would highly recommend buying your extensions from Luxy! Big shoutout to Kerry, thank you for all your help.

    Sentiment
    • Positive
    Content
    • Customer Service
    Mar 11, 2024
  • The hair is of super good quality

    The hair is of super good quality. I’m repurchasing!

    Sentiment
    • Positive
    Content
    • Product Quality
    Mar 10, 2024
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Sentiment Analysis (of 30 reviews)
67 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Luxy Hair Extensions  based on online reviews collected from Trustpilot. The analysis helps Marketing Manager, Product Manager, Customer Experience Specialist, E-commerce Specialist, Beauty Industry Analyst to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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