Critical Feedback on LinkAja Customer Service and Performance
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Critical Feedback on LinkAja Customer Service and Performance

LinkAja / LinkAja Syariah faces criticism for slow customer service, transaction failures, long verification processes, and unresolved complaints. Users express frustration over lost balances, difficulty in upgrading accounts, and issues with QRIS transactions. The app is described as unreliable, with poor responsiveness from customer support. Many users also highlight the lack of contact numbers for assistance and the overall dissatisfaction with the digital wallet's performance.

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  • Digital Payment Solutions Manager
  • Customer Service Director
  • Fintech Product Manager
  • Financial Services Analyst
  • User Experience Designer

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • TRANSAKSI QRIS SAYA DARI 25 APRIL,,MASIH PROSES,,TAPI PIHAK LINKAJA SUDAH BILANG SUKSES,,, DISURUH TUNGGU 1×24 JAM,,SAMPE 14×24 JAM,PADAHAL SUDAH LEBIH DARI 14×24 JAM MASIH AJA GAADA KEMAJUAN PROSES NYA,, GAADA KONTAK KONTAK YANG BISA DI CHAT DARI PIHAK SANANYA,,,BILANG LIVECHAT KEK NGOMONG SAMA ROBOT GAADA SOLUSI SAMA SEKALI,,,,, TIDAK COCOK UNTUK DIJADIKIN DOMPET DIGITAL NTAR TRANSAKSI MASIH DALAM PROSES,, PIHAK LINKAJA BILANG SUKSES,,,MASUK KEMANA TUH DUITNYA🤣🥱👎

    Sentiment
    • Negative
    Content
    • Transaction Difficulties
    May 14, 2024

  • Dari kemarin saya upgrade tp masih dalam proses? Butuh waktu brpa lama upgrade data,biasa ny sehari aja selesi ini udah 2harian masih proses,kan saya gk bisa gunain nya jadiny

    Sentiment
    • Negative
    Content
    • Upgrade Process Issues
    May 14, 2024

  • Aplikasi tolol Bayar pake qris nyangkut pending Suruh kirim pengaduan, udh kirim suruh tunggu 2x24jam, di tunggu sampe 4 hari Ehh sekarang malah suruh tunggu 14X24 jam Tolol !!!!

    Sentiment
    • Negative
    Content
    • Poor Customer Service
    May 14, 2024

  • Payah transaksi sering gagal padahal sinyal bagus bgt, begitu pakai MBanking 3 bank malah berhasil transaksi, cuma pke QRIS LinkAja yg sering gagal, perbaiki aplikasi biar tidak mengecewakan... Produk BUMN kok begini...

    Sentiment
    • Negative
    Content
    • App Functionality Issues
    May 14, 2024

  • Mau upgrade aja susah banget, saldo udah ngendap di dalam. Ga bisa diapa2in. Mau chat sm cs jg susah banget. Mana ga ada nomor yang bisa dihubungi. Aplikasi apaan ini.

    Sentiment
    • Negative
    Content
    • None
    May 14, 2024

  • Untuk bertransaksi dan pengaduan sangat lambat responnya tidak ada nomor telepon yg dicantumkan

    Sentiment
    • Negative
    Content
    • Slow Response Time
    May 13, 2024
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Sentiment Analysis (of 30 reviews)
-46 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for LinkAja / LinkAja Syariah based on online reviews collected from Google Play. The analysis helps Digital Payment Solutions Manager, Customer Service Director, Fintech Product Manager, Financial Services Analyst, User Experience Designer to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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