Overview of Octopus Energy's Customer Satisfaction and Service Quality
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  • Who is this report for?
    • Energy Sector Analysts
    • Customer Experience Managers
    • Marketing Professionals
    • Product Managers
    • Sustainability Consultants
Overview of Octopus Energy's Customer Satisfaction and Service Quality

Unlock Insights into Octopus Energy's Stellar Customer Feedback

Octopus Energy has received overwhelmingly positive feedback from customers, highlighting their exceptional customer service and responsiveness. Many reviews praise the helpfulness of staff members, with specific mentions of employees like Ajdin, Kieran, and Rex for their professionalism and personal approach. Customers appreciate the ease of resolving issues, quick communication, and the company's reliable handling of account changes. The ability to switch tariffs without penalties and proactive support for electric vehicle users were also noted as significant advantages. However, there were a few negative comments regarding billing discrepancies and communication gaps in certain instances. Overall, the feedback indicates a strong preference for Octopus Energy as a customer-focused energy provider with strong support systems in place.

Source: Trustpilot Reviews of Octopus Energy is rated "Excellent"

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Customer Feedback Analysis of Octopus Energy is rated "Excellent"

Discover why Octopus Energy is highly rated with our detailed customer feedback analysis report.

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Custom Date - Jul 09, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Pippa

    PippaWhat a lovely lady she sort out my problem just like that A very good service

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Jun 26, 2025
  • To be listened to

    The customer service staff was very professional and helpful

    Sentiment
    • Negative
    Content
    • Professionalism and Empathy
    Jun 26, 2025
  • The lady was very helpful,and sorted…

    The lady was very helpful,and sorted out my query. Thank you

    Sentiment
    • Positive
    Content
    • Helpful Staff
    Jun 26, 2025
  • Great overall service

    Easy to understand bills and overall great customer service

    Sentiment
    • Positive
    Content
    • Ease of Account Management
    Jun 26, 2025
  • Complements to Jack

    Jack provided the best customer service that I've ever received.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Jun 26, 2025
  • Edward was very helpful and understood…

    Edward was very helpful and understood my question well.

    Sentiment
    • Positive
    Content
    • Helpful Staff
    Jun 26, 2025
  • See All Reviews
Sentiment Analysis (limited preview)
90 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Octopus Energy is rated "Excellent" with 4.8 / 5 on Trustpilot based on online reviews collected from Trustpilot. The analysis helps Energy Sector Analysts, Customer Experience Managers, Marketing Professionals, Product Managers, Sustainability Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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