Customer Dissatisfaction Drives Netflix Review Trends
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Customer Dissatisfaction Drives Netflix Review Trends

Unlock Insights into Netflix's User Feedback Trends

The reviews for Netflix highlight significant customer dissatisfaction due to frequent account sign-out issues, increased restrictions, and rising subscription costs. Users express frustration over the removal of popular shows and movies, notably 'Coraline', and the lack of support for features like Picture-in-Picture on iOS. Many reviews criticize Netflix for censorship and bias, particularly regarding political content. The app's performance issues, such as freezing and crashing, further exacerbate user frustrations. While some users appreciate Netflix's content quality and accessibility, the overall sentiment indicates a growing discontent with the service, leading many to consider cancellation or explore alternative platforms.

Source: App Store Reviews of Netflix

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Customer Feedback Analysis of Netflix

Uncover the reasons behind Netflix's customer dissatisfaction with our in-depth feedback analysis report.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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  • Really you can’t make dragon ball diama English

    We speak English and want our shows in English. Not in some Chinese

    Sentiment
    • Negative
    Content
    • Regional Restrictions
    Nov 08, 2024
  • Just doesn’t work

    I’ve updated everything there is to update and the app just doesn’t work

    Sentiment
    • Negative
    Content
    • Device Compatibility
    Nov 07, 2024
  • Terrible

    It just freezes every 1minute

    Sentiment
    • Negative
    Content
    • User Experience
    Nov 02, 2024
  • Pip won’t work

    My pip won’t work on my iPad 10 I’m so annoyed I give up trying 😡

    Sentiment
    • None
    Content
    • Device Compatibility
    Oct 29, 2024
  • Yeah

    Cant watch certain things in My region but other then that is good

    Sentiment
    • None
    Content
    • Regional Restrictions
    Oct 27, 2024
  • Shows

    GAh danm stop deleting my shows shlawg it gets to a point 😐

    Sentiment
    • None
    Content
    • Content Removal
    Oct 25, 2024
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Sentiment Analysis (limited preview)
-57 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Netflix based on online reviews collected from App Store. The analysis helps Market Research Analysts, Product Managers, Content Strategists, Customer Experience Managers, Digital Marketing Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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