Unlock Insights: Holiday Inn London-West Guest Reviews Analysis
๎4 Portal Way, London W3 6RT, United Kingdom
The Holiday Inn London - West receives mixed reviews from guests, with some highlighting comfortable rooms, friendly staff, and convenient location near transportation. However, there are mentions of uncomfortable mattresses, lack of storage space, and issues with cleanliness. The hotel's restaurant receives praise for its delicious and well-presented dishes, but there are concerns about the age restriction for the bar. Overall, guests appreciate the modern rooms, helpful staff, and easy access to public transport, but improvements in room cleanliness, comfort, and bar policies are suggested.
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Enjoyed stay, room was very good nice and spacious. Breakfast enjoyable
Sentiment
Positive
Content
Room Comfort and Cleanliness
Lovely staff. Clean tidy rooms. Reception staff were exceptionally friendly and helpful. There's a little area to store your luggage if needed. The restaurant is cheap and there's a mini star bucks in the bar which was nice. Charging points everywhere in bar and restaurant which came in so handy.
Sentiment
Positive
Content
Staff Friendliness and Service
Checked us in straight away even though we arrived early, and booked our car for 2 days which made it so easy to go sightseeing in town the day after our stay.Very friendly and helpful staff.Room very clean and comfortable, if a little small; should consider booking a larger one.Very close to the tube and other transport links.
Sentiment
Positive
Content
Staff Friendliness and Service
Hotel bueno, un poco a las afueras del centro, pero a 3 minutos de la linea centralRooms: Amplias y con todas los serviciosFood & drinks: Buena
Sentiment
Positive
Content
Food and Dining Experience
Good base for going into London. Near-by tube stations.
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This page displays purchase options and a preview of the customer feedback analysis report for Holiday Inn London - West based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Consultants, Hospitality Marketing Professionals, Travel Industry Analysts, Hotel Investors to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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