Holiday Inn London - West Guest Reviews Overview
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Holiday Inn London - West Guest Reviews Overview

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4 Portal Way, London W3 6RT, United Kingdom

The Holiday Inn London - West receives mixed reviews from guests, with some highlighting comfortable rooms, friendly staff, and convenient location near transportation. However, there are mentions of uncomfortable mattresses, lack of storage space, and issues with cleanliness. The hotel's restaurant receives praise for its delicious and well-presented dishes, but there are concerns about the age restriction for the bar. Overall, guests appreciate the modern rooms, helpful staff, and easy access to public transport, but improvements in room cleanliness, comfort, and bar policies are suggested.

Source: Google Business Reviews of Holiday Inn London - West

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Customer Feedback Analysis of Holiday Inn London - West

Explore a detailed analysis of Holiday Inn London - West with insights on comfort, service, and more to enhance guest experiences.

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  • Enjoyed stay, room was very good nice and spacious. Breakfast enjoyable

    Sentiment
    • Positive
    Content
    • Room Comfort and Cleanliness

  • Lovely staff. Clean tidy rooms. Reception staff were exceptionally friendly and helpful. There's a little area to store your luggage if needed. The restaurant is cheap and there's a mini star bucks in the bar which was nice. Charging points everywhere in bar and restaurant which came in so handy.

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Service

  • Checked us in straight away even though we arrived early, and booked our car for 2 days which made it so easy to go sightseeing in town the day after our stay.Very friendly and helpful staff.Room very clean and comfortable, if a little small; should consider booking a larger one.Very close to the tube and other transport links.

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Service

  • Hotel bueno, un poco a las afueras del centro, pero a 3 minutos de la linea centralRooms: Amplias y con todas los serviciosFood & drinks: Buena

    Sentiment
    • Positive
    Content
    • Food and Dining Experience

  • Good base for going into London. Near-by tube stations.

    Sentiment
    • Positive
    Content
    • Location and Transport Accessibility

  • 距離希思洛機場很近，走路就可以到達，但是我是懶人族，所以硬是坐一站的巴士直達飯店！到飯店是晚上時間、在機上已經有吃餐點所以不餓，大概晚間11點半才想要覓食。飯店位於郊區，也接近凌晨所以直接在飯店一樓的餐廳吃點小東西、喝點酒！披薩、薯條很好吃、很有水準，不知道為什麼有些評論是不好的，但是我們完全沒有踩雷。披薩外皮很脆、內餡很鬆軟、不死鹹，大概是整趟倫敦旅行裡，很有水準的餐點！早餐也是倫敦旅行裡面，很有水準的第一名！有新鮮現榨的果汁品項（不只一種）、咖啡也很好喝、培根、法國麵包都很好吃、位於水準之上。衛生間也很乾淨，房間也很大，備有膠囊咖啡可以在房間裡面使用。並非所有的假日酒店都是這樣的水準，整趟英國行幾乎都是以Holiday in為主，品質參差不齊。以平價酒店整體而言，這間飯店是完全可以感受到管理非常的完善的！有很多機師、空姐入住。以上評論，純屬我的個人感受，很推薦！

    Sentiment
    • Positive
    Content
    • Food and Dining Experience
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Sentiment Analysis (limited preview)
67 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Holiday Inn London - West based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Consultants, Hospitality Marketing Professionals, Travel Industry Analysts, Hotel Investors to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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