Mixed Feedback for Grand Royale Hyde Park: Small Rooms, Good Location, Historical Charm
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Mixed Feedback for Grand Royale Hyde Park: Small Rooms, Good Location, Historical Charm

1-9 Inverness Terrace, London W2 3JP, United Kingdom

Mixed feedback from online reviews for Grand Royale Hyde Park, with mentions of small rooms, good location, friendly staff, cleanliness issues, and some outdated facilities. Guests highlighted easy access to public transportation, proximity to Hyde Park, and historical charm. Common complaints included room size, outdated decor, and lack of cleanliness in some instances. Staff attitudes varied, with some positive interactions and others mentioning unresponsiveness. Overall, the hotel's historical significance and convenient location were recurring themes among reviewers.

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  • Travel Agents

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  • From a 4 star hotel I was expecting much more. RoomWas super small, no elevator. Window was a challange to open and close and it had 2 layers. One old, one plastic. Next time will choose something different.Stars to room was dangerous.Rooms: Small rooms. Friend of mine was on a double room but it was small as well.

    Sentiment
    • None
    Content
    • Room Size and Conditions

  • Dejligt hotel med meget hygge, men det er slidt. Der er rent og pĂŚnt og sød service.Ligger fint tĂŚt pĂĽ transport.

    Sentiment
    • Positive
    Content
    • Hygiene and Cleanliness

  • Rooms: Small but the important thing is the bed and the bathroom, the water in the shower was perfect and the mattress was soft but we slept very well, the views really weren't very pretty but we just wanted to rest

    Sentiment
    • Positive
    Content
    • Room Size and Conditions

  • Spacious and very comfortable suite with typically English charm!Responsive staff!Atypical and reasonable hotel bar!

    Sentiment
    • Positive
    Content
    • Amenities and Facilities

  • I had a problem paying and canceled the reservation only to make it again the minute. Neither Booking nor the hotel processed my refund and I had to complain to the hotel here. After that I was contacted and they processed the refund.My stay will be in May and I hope it will be satisfactory.

    Sentiment
    • Positive
    Content
    • Staff and Customer Service

  • The location is perfect BUT the rooms are small and cold !!!!! The heating system doesn’t work and the room wasn’t clean ( disgusting) I couldn’t even take a shower because of the moldSafety: It was very safe and the staff were helpful but I won’t be booking again

    Sentiment
    • Negative
    Content
    • Hygiene and Cleanliness
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Sentiment Analysis (of 30 reviews)
10 Net Promoter
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Popular Topics (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Grand Royale Hyde Park based on online reviews collected from Google Business. The analysis helps Hotel Managers, Tourism Marketers, Customer Experience Analysts, Hospitality Consultants, Travel Agents to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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