Mixed Reviews for Akbank's Mobile Banking App
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Mixed Reviews for Akbank's Mobile Banking App

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Akbank's mobile banking app receives mixed reviews from users, with some praising its ease of use and practicality while others criticize its interface and functionality. Some users have experienced difficulties with features like IBAN reading and transaction processing. The app is also lacking in certain features like HGS cancellation. Despite these issues, many users appreciate Akbank's customer support and value the bank for its reliability and convenience. Overall, there is room for improvement in terms of user experience and functionality.

Source: App Store Reviews of ‎Akbank

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Customer Feedback Analysis of ‎Akbank

Uncover insights from Akbank's app reviews with our in-depth analysis. Explore user experiences, issues & improvements.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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  • Süper!!!

    Merhaba! Uygulama gayet güzel,kullanışlı ve pratik. “Gece modu eklenirse daha güzel olur.”Akbank gerçekten çok başarılı ve muhteşem bir banka!!! Akbank’ın özellikle kartlarına bayılıyorum… Akbanklı olmak çok güzel…☺️☺️☺️☺️☺️

    Sentiment
    • Positive
    Content
    • Mobile App Experience
    Jul 10, 2023
  • PARA TRANSFERİ

    para transferınde kamera ıban okuma olmadıgından kaynaklı 2 yıldız kırdım...

    Sentiment
    • None
    Content
    • Transaction Issues
    Jul 10, 2023
  • Önemli

    Herşey gayet güzel limit arttırımı yaparsanız daha güzel olur

    Sentiment
    • Positive
    Content
    • Limit Increase
    Jul 10, 2023
  • Mükemmel

    Çok güzel ve başarılı emeği geçen herkese teşekkür ediyorum

    Sentiment
    • Positive
    Content
    • Mobile App Experience
    Jul 10, 2023
  • Çöp

    Ben bu bankanın atm lerinden bıktım artık daha kötüsü olamaz diyodum artık mobil uygulaması daha kötü. Arayüz berbat menüler sıkıntılı aradığını bulamıyosun sürekli hata veriyo işlem yaptırmıyo

    Sentiment
    • Negative
    Content
    • Application Errors
    Jul 10, 2023
  • Süper

    İnternet bankacılığın 1 numarası akbank
    Sakın güncelleme yapmayınız. Bu şekilde çok memnunuz…SAKIN!!!

    Sentiment
    • Positive
    Content
    • Mobile App Experience
    Jul 07, 2023
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Sentiment Analysis (limited preview)
30 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for ‎Akbank based on online reviews collected from App Store. The analysis helps Product Managers, User Experience Designers, Customer Support Managers, Digital Transformation Consultants, Mobile App Developers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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