Blue Beach Tower Review Analysis
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Blue Beach Tower Review Analysis

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Blue Beach Tower - The Walk - Jumeirah Beach Residence - Dubai - United Arab Emirates

Blue Beach Tower faces challenges concerning customer service, hygiene, and management integrity, resulting in negative reviews. Guests complained of unsatisfactory cleanliness, unprofessional behavior, and unhelpful staff. Several reviewers criticized the lack of hot water, leaky walls, and pest issues. Moreover, management's failure to honor promises and poor communication contributed to a disappointing experience for many guests. However, positive feedback highlighted spacious rooms, excellent location, and the helpful front office team. Suggestions for improvement include enhancing customer service, addressing hygiene concerns, and ensuring transparency in management dealings.

Source: Google Business Reviews of Blue Beach Tower

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Customer Feedback Analysis of Blue Beach Tower

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  • excellentWalkability: Close to everything, a coffee restaurant and shops

    Sentiment
    • Positive
    Content
    • Location Appreciation

  • I booked but no answer from the hotel I need to contact the hotel to change reservation please

    Sentiment
    • None
    Content
    • Management Communication

  • The hotel location is great, the view is very nice , restaurants, coffee shops, pharmacy and supermarket are just beside the hotel.Special thanks for the recipient "Avi", she was very kind, helpful, and a great personality so our check-in was very smooth and fast even though there was a serious issue in the electricity in the hotel due to rain storm in Dubai on 16th April 2024.The hotel is family-friendly.Unfortunately, the hotel services and response are poor, and not even up to even 1 star hotel.No one is answering the phone, no one is in the reception and after calling many times, we asked for tea but not received at all. ☹️☹️☹️

    Sentiment
    • Positive
    Content
    • Service Quality

  • Прекрасные апартаменты, ни чем не отличаются от отеля.Огромная благодарность Чингизу и девушке Марии на ресепшен. Сервис на сто баллов! Чингиз показал все возможные варианты размещения, отвечал на все вопросы и помогал во всём 🙏🏻 Очень приятно и ценно.Каждый день уборка, меняются полотенца и приносят воду. В ресторане хорошая еда, можно позавтракать. Внизу супермаркет, всё есть.Обязательно ещё вернусь, очень рекомендую 👍Rooms: Великолепный сервис и номер 👍

    Sentiment
    • Positive
    Content
    • Room Amenities

  • Nice hotel and great customer service specially with Rawaa

    Sentiment
    • Positive
    Content
    • Service Quality

  • نا شالله روعه اعطي احلى غرفه في الفندق والامانه جميلا جدا

    Sentiment
    • Positive
    Content
    • Location Appreciation
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Sentiment Analysis (limited preview)
13 Net Promoter
Score
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Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Blue Beach Tower based on online reviews collected from Google Business. The analysis helps Hospitality Managers, Customer Service Trainers, Hotel Owners, Market Researchers, Travel Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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