Mixed Customer Feedback on Bench Accounting's Services
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Mixed Customer Feedback on Bench Accounting's Services

Bench Accounting receives mixed feedback from customers, with praises for convenience, responsiveness, and ease of use, but concerns over communication delays, pricing increases, and occasional errors. Customers appreciate the platform's efficiency, personalized service, and assistance with bookkeeping and taxes. However, some clients have faced challenges such as delayed tax filings, unaddressed issues, and perceived upselling attempts. Overall, Bench Accounting's efficient services, user-friendly platform, and helpful account managers benefit small business owners seeking streamlined bookkeeping and tax support.

Best for
  • Small Business Owners
  • Accountants
  • Financial Advisors
  • Entrepreneurs
  • Tax Professionals

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Custom Date - May 25, 2024
Featured Content
  • They've been responsive and easy to…

    They've been responsive and easy to work with, the software is pretty intuitive

    Sentiment
    • Positive
    Content
    • Service Quality and Convenience
    Apr 18, 2024
  • Very helpful and always attentive to…

    Very helpful and always attentive to our needs. We recommend Bench for your bookkeeping. It will save you time!

    Sentiment
    • Positive
    Content
    • Account Manager Experience
    Apr 15, 2024
  • Super responsive and helpful

    Super responsive and helpful. I love the automation and that I can see our financial status in a timely manner

    Sentiment
    • Positive
    Content
    • Communication and Responsiveness
    Apr 10, 2024
  • Good assistance

    Good assistance, and always pple available to sync and review the docs.

    Sentiment
    • Positive
    Content
    • Service Quality and Convenience
    Apr 09, 2024
  • This has been a life saver for our…

    This has been a life saver for our company and they have helped us every step of the way. We have recommended them to everyone we know

    Sentiment
    • Positive
    Content
    • Professionalism and Expertise
    Apr 05, 2024
  • Relatively easy to use

    Relatively easy to use. Fairly affordable. Good year end up financial package.

    Sentiment
    • Positive
    Content
    • Affordability and Financial Packages
    Apr 05, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
60 Net Promoter
Score
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Bench Accounting  based on online reviews collected from Trustpilot. The analysis helps Small Business Owners, Accountants, Financial Advisors, Entrepreneurs, Tax Professionals to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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