Mixed Reviews for Basque Country Bike: Quality Service vs. Maintenance Issues
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Mixed Reviews for Basque Country Bike: Quality Service vs. Maintenance Issues

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Zabaleta Kalea, 54, 20002 Donostia, Gipuzkoa, Spain

Basque Country Bike has received mixed reviews from customers, highlighting both strengths and weaknesses. Positive feedback emphasizes excellent service, knowledgeable staff, and a good selection of bikes, which include mountain bikes and e-bikes. Many customers appreciated the local tips provided by the staff and found the rental process smooth and efficient. However, some reviews pointed out significant issues with bike maintenance and customer service, particularly concerning delayed responses to problems and inadequate solutions offered. While many customers have had satisfactory experiences, others expressed frustration over equipment failures and communication problems. Overall, Basque Country Bike is recommended for its friendly service and quality bikes, but potential customers should be aware of the varying levels of customer care reported.

Source: Google Business Reviews of Basque Country Bike

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Customer Feedback Analysis of Basque Country Bike

Explore our comprehensive analysis on Basque Country Bike, covering service excellence to maintenance issues. Ideal for industry insights.

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Custom Date - May 12, 2025
Popular Phrases (limited preview)
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  • Good equipment, great locations in the Basque region, superbe rides around Durango, staff very nice and accomodative

    Sentiment
    • Positive
    Content
    • Local Experience
    Jul 24, 2023

  • We rented ebikes here. We got great service and tips for tours. Very friendly and helpful staff.

    Sentiment
    • Positive
    Content
    • Equipment Rental
    Jun 29, 2023

  • Muy recomendable, un trato muy bueno y una simpatía difícil de encontrar hoy en día, eficaces y cumplidores.
    Gracias por todo

    Sentiment
    • Positive
    Content
    • Friendly Staff
    Aug 25, 2022

  • Muy amables y simpáticos.
    Cualquier duda te la resuelven sin problemas.
    Josu y Edgar 👍🤘

    Sentiment
    • Positive
    Content
    • Friendly Staff
    Oct 13, 2021

  • Me quedé tirado con mi bicicleta en la puerta de la tienda y me ayudaron a solucionarlo DESINTERESADAMENTE.
    Buena gente!!!👍

    Sentiment
    • Positive
    Content
    • Repair Services
    Sep 11, 2021

  • Tienda de bicicletas, con buen servicio, amabilidad y profesionalidad. He quedado muy satisfecho Altamente recomendable.

    Sentiment
    • Positive
    Content
    • Customer Service
    Nov 17, 2020
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Sentiment Analysis (limited preview)
76 Net Promoter
Score
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Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Basque Country Bike based on online reviews collected from Google Business. The analysis helps Business Analyst, Marketing Manager, Customer Experience Officer, Product Development Specialist, Bicycle Retail Owner to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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