AstroPay Reviews: User Trust Issues and Service Complaints
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    • Financial Analysts
    • Product Managers
    • Customer Service Directors
    • Risk Management Professionals
    • Digital Payment Consultants
AstroPay Reviews: User Trust Issues and Service Complaints

Unlock Insights: AstroPay User Feedback Analysis Report

The reviews for AstroPay - Virtual Wallet reveal a troubling pattern of negative user experiences. Many users report issues with account blocking and difficulties in retrieving their funds, leading to allegations of fraud. Customers express frustration over unresponsive customer service, excessive verification processes, and complications in transactions. Despite a few positive remarks praising its usability, the overwhelming sentiment indicates that users feel their money is at risk. The lack of effective communication from the support team exacerbates the situation, prompting users to recommend against downloading the app. Overall, the feedback highlights significant trust issues and dissatisfaction with AstroPay's services.

Source: App Store Reviews of AstroPay - Billetera Virtual

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Customer Feedback Analysis of AstroPay - Billetera Virtual

Explore our in-depth analysis of AstroPay user feedback uncovering key issues in trust, service, and support.

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Custom Date - Jan 30, 2025
Popular Phrases (limited preview)
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  • R

    EstĂĄ app no me sirve, por mĂĄs que me registro jamĂĄs me llega nada a mi telĂŠfono piara poder acceder.

    Sentiment
    • Negative
    Content
    • User Verification Problems
    Sep 21, 2024
  • No validan identidad

    Mala app parece que te roba informaciĂłn y tarda mucho la gente deberĂ­a de usar otra app

    Sentiment
    • Negative
    Content
    • Fraudulent Activities
    Sep 15, 2024
  • Robo!!

    Un ascoo de app!!!! El soporte tecnico nunca responde! Me tienen robado dinero!!!

    Sentiment
    • Positive
    Content
    • Customer Support Issues
    Sep 02, 2024
  • No sirve

    No me ha verificado mis documentos 👎

    Sentiment
    • Negative
    Content
    • User Verification Problems
    Sep 02, 2024
  • Tarjeta de débito

    Para cuando estarĂĄ disponible la tarjeta de dĂŠbito en Mexico?

    Sentiment
    • Positive
    Content
    • User Experience Complaints
    Jan 01, 2023
  • Ineficiencia

    El proceso de validar identidad es extremadamente molesto al momento de escanear una identificaciĂłn

    Sentiment
    • Negative
    Content
    • User Verification Problems
    Jun 09, 2022
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Sentiment Analysis (limited preview)
-46 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for AstroPay - Billetera Virtual based on online reviews collected from App Store. The analysis helps Financial Analysts, Product Managers, Customer Service Directors, Risk Management Professionals, Digital Payment Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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