Mixed Customer Experiences at H&M Highlight Staff Issues and Service Delays
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Mixed Customer Experiences at H&M Highlight Staff Issues and Service Delays

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Ambience Mall, 2, Nelson Mandela Marg, Vasant Kunj II, Vasant Kunj, New Delhi, Delhi 110070, India

H&M has garnered a mixed reception from customers, with many praising the wide collection of fashionable clothing and affordable prices, while others express dissatisfaction with the staff's attitude and service speed. Numerous reviews highlight rude interactions with staff, particularly at the fitting rooms and checkout counters, leading to a frustrating shopping experience. Long wait times at checkout, coupled with inadequate staffing, have also contributed to customer complaints. However, some employees received commendations for their helpfulness, showcasing inconsistency in service quality. Overall, while the brand's commitment to sustainability and product quality is acknowledged, improving staff behavior and service efficiency remains crucial for a better customer experience.

Source: Google Business Reviews of H&M

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Customer Feedback Analysis of H&M

Unveil the truth behind H&M's customer feedback. Insights on staff attitude, service, and store environment for better business strategies.

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Popular Phrases (limited preview)
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Featured Content
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  • local guide

    Sentiment
    • Positive
    Content
    • Staff Support

  • Highly Satisfied with supportive staff.

    Sentiment
    • Positive
    Content
    • Staff Support

  • One of the best

    Sentiment
    • Positive
    Content
    • Staff Support

  • Good for shopping

    Sentiment
    • Positive
    Content
    • Collection Variety

  • Nice Shop

    Sentiment
    • Positive
    Content
    • Collection Variety

  • Very High rate

    Sentiment
    • Positive
    Content
    • Collection Variety
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Sentiment Analysis (limited preview)
10 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for H&M based on online reviews collected from Google Business. The analysis helps Retail Managers, Customer Experience Analysts, Brand Strategists, Market Researchers, Human Resources Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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