Mixed Reviews for PDS Center: Speedy Service but Communication Lapses
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Mixed Reviews for PDS Center: Speedy Service but Communication Lapses

PDS Center received mixed reviews, with customers praising the quick and efficient service but also expressing dissatisfaction with communication issues, delays, and errors in documentation. Some customers faced challenges with name accuracy on letters and experienced difficulties getting timely responses or refunds. Despite some positive feedback on speed and professionalism, issues with order completion, customer service responsiveness, and adherence to guarantees were highlighted as areas needing improvement.

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Custom Date - Sep 19, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Misgendered me in letter

    I selected “Mr.” as my gender/title, but the paperwork I received uses female “her” pronouns. I cannot use this letter and want a refund.

    Sentiment
    • Negative
    Content
    • Documentation Accuracy
    Apr 20, 2024
  • I needed a extra letter signed and they…

    I needed a extra letter signed and they never got back to me

    Sentiment
    • Negative
    Content
    • Order Completion Delays
    Apr 08, 2024
  • I canceled this immediately after…

    I canceled this immediately after sending it in and discovered it would not be done for hours. I emailed and called.

    Sentiment
    • Negative
    Content
    • Order Completion Delays
    Feb 24, 2024
  • Wonderful

    Wonderful! Quick! Great communication. Helpful. (:

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Dec 28, 2023
  • Great customer service

    Great customer service. They are very caring and sensitive about my situation. I highly recommend PDS center.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Dec 04, 2023
  • fast excellent service

    fast excellent service. the letter i received was rewritten twice to meet the specifications of my rental managment company fast and effecient. i am honestly truly greatful.

    Sentiment
    • Positive
    Content
    • Letter Accuracy
    Oct 30, 2023
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Sentiment Analysis (of 30 reviews)
35 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for PDS Center  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Product Development Specialists, Marketing Strategists, Quality Assurance Professionals, Business Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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