Sears Home Services: Poor Communication, Missed Appointments, Customer Frustration
  • 75 users bookmarked
  • Sources Trustpilot Reviews
  • Size Up to latest 1,000 reviews (Customizable)
Unlock Customer Insights for Sears Home Services

Sears Home Services: Poor Communication, Missed Appointments, Customer Frustration

Customers express frustration with Sears Home Services' poor communication, missed appointments, unprofessional behavior, and inability to resolve issues efficiently. Long wait times on the phone, unresponsive chatbots, and lack of follow-through on promised repairs contribute to negative experiences. Complaints include no-show technicians, difficulty canceling appointments, and inadequate customer service support. Despite some positive technician interactions, overall service quality is severely lacking, leading to customers feeling misled, ignored, and dissatisfied.

Best for
  • Customer Service Managers
  • Product Quality Analysts
  • Business Strategists
  • Market Research Analysts
  • Retail Industry Consultants

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel and PDF export options.

Purchased users
27 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!
Preview

Here, you can see the limited preview of this report for only 40 reviews.

Custom Date - May 23, 2024
Featured Content
  • My service technician was Jeremy he…

    My service technician was Jeremy he came at the time he was scheduled he was very knowledgeable and friendly and fixed my dryer quicker than I expected I give him 5 ⭐️ and I recommend his services to any customer Thanks

    Sentiment
    • Positive
    Content
    • Technician Professionalism and Efficiency
    Apr 19, 2024
  • I've been working to get my warranted…

    I've been working to get my warranted refrigerator repaired for 2 months. I made an appointment but the technician was a no-show. I cannot talk to anyone on the phone. The next appt is 3 weeks from now.

    Sentiment
    • Negative
    Content
    • Appointment Scheduling Issues
    Apr 16, 2024
  • RUN don't walk away from trying to…

    RUN don't walk away from trying to contact them.HEY SEARS it's 2024 how about a call back service!!!!On hold, hold, hold. Terrible no wonder you went out of business.You are at the top of the *&*t list now.1.Sears2.AT&T3.Xfifinity Mobile

    Sentiment
    • Negative
    Content
    • Communication Challenges
    Apr 11, 2024
  • Refrigerator Repair

    Matthew was very personable, efficient and very quickly replaced the broken part on our fridge. We are very happy with his service!

    Sentiment
    • Positive
    Content
    • Technician Professionalism and Efficiency
    Mar 27, 2024
  • U can trust Sears services

    We received updated text message and a confirmation of the time frame in which he arrived to our home.

    Sentiment
    • Positive
    Content
    • Communication Challenges
    Mar 25, 2024
  • Great Experience!

    Dquarius did a wonderful job fixing the problem with my washing machine, he was professional, knowledgeable and quick! I will definitely request him for any future services I may need.

    Sentiment
    • Positive
    Content
    • Technician Professionalism and Efficiency
    Mar 18, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-58 Net Promoter
Score
Languages (of 30 reviews)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel and PDF attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
27 users purchased a report in the last 24 hours.
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Trustpilot Reviews 72
  2. Trustpilot Reviews 96
  3. Trustpilot Reviews 86
Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Sears Home Services  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Product Quality Analysts, Business Strategists, Market Research Analysts, Retail Industry Consultants to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.