Sears Home Services: Poor Communication, Missed Appointments, Customer Frustration
Unlock Customer Insights for Sears Home Services
Customers express frustration with Sears Home Services' poor communication, missed appointments, unprofessional behavior, and inability to resolve issues efficiently. Long wait times on the phone, unresponsive chatbots, and lack of follow-through on promised repairs contribute to negative experiences. Complaints include no-show technicians, difficulty canceling appointments, and inadequate customer service support. Despite some positive technician interactions, overall service quality is severely lacking, leading to customers feeling misled, ignored, and dissatisfied.
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My service technician was Jeremy he came at the time he was scheduled he was very knowledgeable and friendly and fixed my dryer quicker than I expected I give him 5 ⭐️ and I recommend his services to any customer Thanks
Sentiment
Positive
Content
Technician Professionalism and Efficiency
Apr 19, 2024
I've been working to get my warranted…
I've been working to get my warranted refrigerator repaired for 2 months. I made an appointment but the technician was a no-show. I cannot talk to anyone on the phone. The next appt is 3 weeks from now.
Sentiment
Negative
Content
Appointment Scheduling Issues
Apr 16, 2024
RUN don't walk away from trying to…
RUN don't walk away from trying to contact them.HEY SEARS it's 2024 how about a call back service!!!!On hold, hold, hold. Terrible no wonder you went out of business.You are at the top of the *&*t list now.1.Sears2.AT&T3.Xfifinity Mobile
Sentiment
Negative
Content
Communication Challenges
Apr 11, 2024
Refrigerator Repair
Matthew was very personable, efficient and very quickly replaced the broken part on our fridge. We are very happy with his service!
Sentiment
Positive
Content
Technician Professionalism and Efficiency
Mar 27, 2024
U can trust Sears services
We received updated text message and a confirmation of the time frame in which he arrived to our home.
Sentiment
Positive
Content
Communication Challenges
Mar 25, 2024
Great Experience!
Dquarius did a wonderful job fixing the problem with my washing machine, he was professional, knowledgeable and quick! I will definitely request him for any future services I may need.
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What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for Sears Home Services based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Product Quality Analysts, Business Strategists, Market Research Analysts, Retail Industry Consultants to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Introduction
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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