Sears Home Services: Poor Communication, Missed Appointments, Customer Frustration
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Sears Home Services: Poor Communication, Missed Appointments, Customer Frustration

Unlock Customer Insights for Sears Home Services

Customers express frustration with Sears Home Services' poor communication, missed appointments, unprofessional behavior, and inability to resolve issues efficiently. Long wait times on the phone, unresponsive chatbots, and lack of follow-through on promised repairs contribute to negative experiences. Complaints include no-show technicians, difficulty canceling appointments, and inadequate customer service support. Despite some positive technician interactions, overall service quality is severely lacking, leading to customers feeling misled, ignored, and dissatisfied.

Source: Trustpilot Reviews of Sears Home Services 

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Customer Feedback Analysis of Sears Home Services 

Insightful analysis of customer feedback for Sears Home Services. Identify service gaps and improve customer satisfaction.

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Custom Date - Dec 28, 2024
Popular Phrases (limited preview)
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Featured Content
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  • My service technician was Jeremy he…

    My service technician was Jeremy he came at the time he was scheduled he was very knowledgeable and friendly and fixed my dryer quicker than I expected I give him 5 ⭐️ and I recommend his services to any customer Thanks

    Sentiment
    • Positive
    Content
    • Technician Professionalism and Efficiency
    Apr 19, 2024
  • I've been working to get my warranted…

    I've been working to get my warranted refrigerator repaired for 2 months. I made an appointment but the technician was a no-show. I cannot talk to anyone on the phone. The next appt is 3 weeks from now.

    Sentiment
    • Negative
    Content
    • Appointment Scheduling Issues
    Apr 16, 2024
  • RUN don't walk away from trying to…

    RUN don't walk away from trying to contact them.HEY SEARS it's 2024 how about a call back service!!!!On hold, hold, hold. Terrible no wonder you went out of business.You are at the top of the *&*t list now.1.Sears2.AT&T3.Xfifinity Mobile

    Sentiment
    • Negative
    Content
    • Communication Challenges
    Apr 11, 2024
  • Refrigerator Repair

    Matthew was very personable, efficient and very quickly replaced the broken part on our fridge. We are very happy with his service!

    Sentiment
    • Positive
    Content
    • Technician Professionalism and Efficiency
    Mar 27, 2024
  • U can trust Sears services

    We received updated text message and a confirmation of the time frame in which he arrived to our home.

    Sentiment
    • Positive
    Content
    • Communication Challenges
    Mar 25, 2024
  • Great Experience!

    Dquarius did a wonderful job fixing the problem with my washing machine, he was professional, knowledgeable and quick! I will definitely request him for any future services I may need.

    Sentiment
    • Positive
    Content
    • Technician Professionalism and Efficiency
    Mar 18, 2024
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Sentiment Analysis (limited preview)
-58 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Sears Home Services  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Product Quality Analysts, Business Strategists, Market Research Analysts, Retail Industry Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

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