Mixed Feedback for Park Grand London Kensington
Unlock Customer Insight on Park Grand London Kensington

Mixed Feedback for Park Grand London Kensington

33-37 Hogarth Rd, London SW5 0QQ, United Kingdom

Mixed reviews for Park Grand London Kensington, with guests praising the location and cleanliness but criticizing issues like noisy rooms, small bathrooms, and unhelpful staff. Many highlighted the convenient proximity to Earls Court Tube Station and the spaciousness of the rooms, but others expressed disappointment in the lack of amenities, outdated decor, and poor customer service. Complaints ranged from uncomfortable beds and poor sound insulation to cleanliness issues such as mold. While some enjoyed their experience and found the hotel to be good value for money, others were dissatisfied with various aspects of their stay.

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Featured Content
  • Good hotel , nice location near metro station, safe area.Rooms: Clean roomNearby activities: RestaurantsSafety: Very safe areaWalkability: Walkable

    Sentiment
    • Positive
    Content
    • Location and Amenities
  • Not a 4 star by any means, dated decor,rooms very small, not very clean,great location,nice staff,threadbare carpets ,double douvet cover with a single douvet inside,would not recomend to a friend, lovely breakfast though

    Sentiment
    • Negative
    Content
    • Room Cleanliness and Size
  • Excellent location for taking the subway, two minutes on foot, good rustic and sweet breakfast, the room is quite spacious, the hotel is generally clean, just a little attention in the room, the carpet should be cleaned a little more. Very kind and helpful staff.I would go back.

    Sentiment
    • Positive
    Content
    • Room Cleanliness and Size
  • Very friendly staff and good value for money in London. Lovely touch when they found out it was my birthday.

    Sentiment
    • Positive
    Content
    • Staff and Service
  • The unique thing I didn't like for this hotel it was the mattress need to change , but I will advice this hotel , stuff very friendly, didn't asked me to give deposit and the first cuedtikn they asked me for my passport. Breakfast it was good.thank you very much

    Sentiment
    • None
    Content
    • Room Comfort and Facilities
  • 애프터눈 티를 예약하고 갔어요 예약금액으로 5~6만원에 즐길 수 있었어요 영국식 다과를 즐길 수 있었고 제법 저렴한 것 같아요 영국물가치고는 만족스럽고 양도 많아서 점심대신에 먹었네요 꼭 예약하고 가세요~

    Sentiment
    • Positive
    Content
    • Overall Experience and Value
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Sentiment Analysis (of 30 reviews)
4 Net Promoter
Score
Popular Topics (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Park Grand London Kensington based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Market Researchers, Travel Consultants, Hotel Investment Analysts to discover insights into what people love, dislike, and need.

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