Mixed Reviews for Hilton London Bankside: Location and Amenities Praised, Service Inconsistencies Noted
Hilton London Bankside: Unveiling Customer Insights

Mixed Reviews for Hilton London Bankside: Location and Amenities Praised, Service Inconsistencies Noted

2-8 Great Suffolk St, London SE1 0UG, United Kingdom

Hilton London Bankside receives mixed reviews, with positive feedback on location, staff, and amenities like the pool. However, there are complaints about service inconsistencies, cleanliness issues, and limited room views. Guests appreciate the proximity to attractions and the quality of the breakfast. Some mention the pleasant atmosphere and family-friendly aspects of the hotel. Overall, opinions vary on the value and standard of service provided by Hilton London Bankside.

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  • Not as good as expected. I stayed here for two nights, and shampoo always empty for which I thought they will check it and refilled it as they should , but when I made a complaint about it, the reception asked me if I ask for room service….. Shouldn't this be something that should be checked every day by hotel? Why do I need to check and request? It's really unreasonable to ask such a question. It's really not as good as Hampton nearby. I really don't understand why Hilton Bankside's online rating is so high.

    Sentiment
    • None
    Content
    • Room Amenities and Cleanliness
  • Visited here for a mocktail masterclass and cupcake decorating with the bridge charity nearby. Lovely atmosphere upon arrival, and all staff were friendly, and we were welcomed with mocktail drinks and bites.

    Sentiment
    • Positive
    Content
    • Dining Experience
  • Super sauberes, gemütliches Hotel. Tolles Badezimmer. Es liegt ruhig und dennoch sehr nah am Tate. Sehr kinderfreundlich mit vielen Besonderheiten extra für Kinder. Es riecht extrem gut in dem Hotel. Wir kommen gerne wieder!

    Sentiment
    • Positive
    Content
    • Room Amenities and Cleanliness
  • Often given reviews online as the best Hilton in the UK and after a fantastic stay we can see why. The room, pool area, and executive lounge were well cared for and overall had a great vibe. Location was perfect for us. Thanks to all the staff for helping make this a special stay.

    Sentiment
    • Positive
    Content
    • Overall Experience and Recommendation
  • Negative point: This hotel requires a credit card deposit during the stay. It's a bit strange, but not a problem for me. What I do find annoying is that this amount remains blocked for already up almost four weeks after departure because the hotel apparently cannot de-activate it properly (and refers to the credit card company for this). It really seems like the hotel is doing something wrong!

    Sentiment
    • Positive
    Content
    • Value for Money
  • Beautiful well run Hilton.⭐️⭐️⭐️⭐️⭐️Rooms: The rooms were beautifully clean and well presented.Nearby activities: Walking distance to Borough Market, Tate Modern and a plethora of great restaurants.Safety: The security was very good. You require a key card to access the lift / stairs to the rooms. There was a safe in the room for valuables. I also noticed, while having a drink at the bar, that the security staff were regularly doing their walkrounds.Food & drinks: The breakfast was delicious! With an amazing selection.

    Sentiment
    • Positive
    Content
    • Room Amenities and Cleanliness
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Sentiment Analysis (of 30 reviews)
70 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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