Cook's Direct Review: Quick Shipping and Good Customer Service
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Cook's Direct Review: Quick Shipping and Good Customer Service

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Cook's Direct receives mostly positive reviews for its quick shipping, good customer service, and quality products. Customers appreciate the fast delivery times, competitive prices, and the ease of ordering. However, some reviewers had issues with back-ordered items, delivery delays due to FedEx, and unexpected signature requirements for packages. Overall, the company is praised for clear communication during challenging times like COVID-19.

Source: Trustpilot Reviews of Cook's Direct 

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Customer Feedback Analysis of Cook's Direct 

Discover key insights from Cook's Direct customer feedback on service, shipping, and product quality. Enhance your strategy.

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Custom Date - Dec 22, 2024
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  • Received the wrong item and had to…

    Received the wrong item and had to turn. They emailed shipping label, but I had to take my time and expense to package up and drive 18 miles to send . Got no compensation for this . They did sent out correct item quickly.

    Sentiment
    • Negative
    Content
    • Shipping Issues
    Feb 25, 2018
  • Great price on top rated sauce pan

    Great price on top rated sauce pan. Delivered promptly. Only recommendation- wrap the sauce pan handle in bubble wrap. The handle came through the cardboard box. No scratches thank goodness. Can’t wait to use the pan so I can rate the performance!

    Sentiment
    • Positive
    Content
    • Product Quality
    Feb 22, 2018
  • fast delivery and the lowest price I've…

    fast delivery and the lowest price I've found anywhere !! Always compare but C.D. is on my list for first option.

    Sentiment
    • Positive
    Content
    • Price and Value
    Feb 21, 2018
  • I was a little skeptical about buying …

    I was a little skeptical about buying my first Carbon steel pan online. But was very happy with my purchase . The pan is put together very well and solid. The pan came on time and the check out was very easy . I will be buying another pan. Mike Alvarado

    Sentiment
    • Positive
    Content
    • Product Quality
    Jan 23, 2018
  • Best price on internet

    Best price on internet for carbon steel pan I bought. Arrived in a few days in perfect condition. Very happy. What could be better than that!? Will certainly purchase from Cooks Direct again.

    Sentiment
    • Positive
    Content
    • Price and Value
    Jan 20, 2018
  • Good price and fast delivery

    Got a good price and fast delivery on a new skillet. Overall an excellent experience shopping and purchasing.

    Sentiment
    • Positive
    Content
    • Shipping Speed
    Jan 20, 2018
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Sentiment Analysis (limited preview)
78 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Cook's Direct  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Directors, Supply Chain Analysts, Marketing Professionals, Product Development Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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