Arlo SoHo: Cozy Rooms, Excellent Service, and Mixed Feedback
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Arlo SoHo: Cozy Rooms, Excellent Service, and Mixed Feedback

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231 Hudson St, New York, NY 10013, United States

Arlo SoHo, located in a quiet part of SoHo, offers small but cozy rooms with excellent service. Guests appreciate the friendly and helpful staff, comfortable beds, and convenient amenities. However, some reviews mention surprise charges and cleanliness issues, contrasting with the overall positive experiences shared by many guests.

Source: Google Business Reviews of Arlo SoHo

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Customer Feedback Analysis of Arlo SoHo

Discover insights from our Arlo SoHo customer feedback report: room quality, service, and guest experiences.

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  • Rooms are TINY! I would say its just about fit for a solo traveller. We were shocked by the size of the king room. A bit disappointed too.Rooms: TinyFood & drinks: Bar was over priced. Should be half price for drinks for people staying at the hotel

    Sentiment
    • Negative
    Content
    • Cleanliness and Room Size

  • I know it's NYC, but the room I had at this particular hotel (twin bunk) is very inconveniently designed. Could barely close the restroom door as well. I wouldn't recommend unless you're traveling solo. Lobby was nice and so was the service.

    Sentiment
    • Negative
    Content
    • Cleanliness and Room Size

  • Solo travelling for work. Arrived late and the staff were extremely kind and welcoming. The hotel is is lovely and the bed is very comfy. Food is so yummy and the staff have been fantastic so far.

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Service

  • Amazing staff and really cool vibes near the Hudson River park. Nice jogging 🏃🏻‍♀️ trails nearby! ✅ Very safe and young neighborhood Room is lacking a little space but overall a really positive experience especially compared to outdated and overpriced hotels in Manhattan 😆Nearby activities: JoggingRiverside park

    Sentiment
    • Positive
    Content
    • Location and Convenience

  • Service is outstanding. Hotel overall is really clean and modern. Rooms are extremely small... think hostel sized rooms.

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Service

  • Good vibes, great outdoor location with a view of the city

    Sentiment
    • Positive
    Content
    • Location and Convenience
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60 Net Promoter
Score
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Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Arlo SoHo based on online reviews collected from Google Business. The analysis helps Hotel Manager, Customer Service Trainer, Hospitality Consultant, Marketing Strategist, Investor in Hospitality Sector to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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