myFraport App Criticized for Lack of Passenger Support
Uncover the Truth: myFraport App Feedback Analysis
The myFraport app, initially designed for Fraport employees, has drawn significant criticism from users, particularly frequent flyers. Many reviews highlight its shift away from providing essential flight information, such as arrival and departure times, towards redirecting users to the website. This has rendered the app largely useless for passengers, who miss the functionality of the previous Fraport app. Users express frustration over the app's poor navigation, lack of push notifications, and overall design, with some deeming it outdated. The app appears to cater primarily to staff rather than enhancing the passenger experience, leading to calls for its removal from the app store. Overall, it fails to meet even basic expectations for a mobile airport app.
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What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for myFraport based on online reviews collected from App Store. The analysis helps Mobile App Developers, User Experience Designers, Customer Service Managers, Airport Operations Managers, Digital Marketing Specialists to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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