Mixed Reviews for Foreign Currency and Coin Exchange
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Master Customer Sentiments: Foreign Currency Exchange Report

Mixed Reviews for Foreign Currency and Coin Exchange

Foreign Currency and Coin Exchange receives mixed reviews, with some customers praising the easy process, quick payouts, and excellent service, while others express dissatisfaction over rate changes and lack of communication. Positive feedback highlights the convenience of exchanging various currencies, straightforward procedures, fast transactions, and responsive customer support. However, negative reviews mention issues like rate discrepancies, canceled orders, missing receipts, and unresponsive customer service. Overall, the company is recommended for its efficiency in handling currency exchanges, but improvements in communication and rate consistency are suggested.

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  • Financial Analysts
  • Currency Exchange Operators
  • Customer Experience Managers
  • Market Researchers
  • Business Strategists

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Custom Date - Nov 02, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Simple and fair

    While liquidating a business I found a box of leftover currency from foreign trips employees had taken over the years. Most of it consisted of obsolete bills that were no longer legal tender and could only be exchanged at the central bank in the issuing country. I was relieved to learn that I could mail these to FCCE for exchange at rates it publishes on line. The discount was reasonable in light of the service performed. The owner was friendly and easy to communicate with. The process was fast and convenient. U.S. dollars appeared in my account the day the bills arrived.

    Sentiment
    • Positive
    Content
    • Exchange Process and Rate
    Jan 14, 2024
  • I was able to exchange the Kuna A++

    I was able to exchange the Kuna before they phased it out. The process seemed to easy to be true, but literally, just sent them the currency, they received it and deposited the monies into my account the same day. The only hiccup, you can't use usps (with tracking), must use UPS or some other way of sending monies.

    Sentiment
    • Positive
    Content
    • Exchange Process and Rate
    Oct 28, 2023
  • Great experience, highly recommend

    I was skeptical going in because the website seemed a little outdated and there are no Google reviews for this business, but I had an amazing experience with them! I sent them a mix of many different currencies, a significant portion of which were unsorted coins. I sent the package on a Friday and had the money in my account by Monday. I will definitely use them again in the future.

    Sentiment
    • Positive
    Content
    • Payment Speed and Reliability
    Oct 04, 2023
  • Great service!

    Great way to exchange money from your vacations leftover cash.

    Sentiment
    • Positive
    Content
    • Exchange Process and Rate
    Apr 28, 2022
  • This financial institution has a high…

    This financial institution has a high degree of integrity and service.I highly recommend Foreign Currency and Coin Exchange to anyone with a need to convert their foreign money into U.S. dollars. I'm a five time repeat satisfied customer as of December 2021.

    Sentiment
    • Positive
    Content
    • Trustworthiness and Integrity
    Dec 17, 2021
  • Easy to use website

    Easy to use website; clear instructions; and quick service.Excellent!

    Sentiment
    • Positive
    Content
    • Ease of Use and Website
    Dec 04, 2021
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Sentiment Analysis (of 30 reviews)
67 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Foreign Currency and Coin Exchange  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Currency Exchange Operators, Customer Experience Managers, Market Researchers, Business Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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