Luxury Stay with Exceptional Service near Singapore River
InterContinental Singapore Robertson Quay: Unveiling Guest Insights

Luxury Stay with Exceptional Service near Singapore River

1 Nanson Rd, Singapore 238909

InterContinental Singapore Robertson Quay offers exceptional service in a modern setting, with small yet stylish rooms. Guests appreciate the friendly staff and convenient location near the Singapore River. The hotel's Publico restaurant receives mixed reviews for its breakfast. The hotel provides a cozy atmosphere with attentive staff members, like Nicholas and Ahmed, standing out for their excellent service. Some guests mention room size as a drawback, but overall, the hotel's cleanliness and hospitality make for a pleasant stay.

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  • Hotel Management Professionals
  • Travel and Hospitality Consultants
  • Customer Experience Analysts
  • Marketing and Brand Managers
  • Investors in Hospitality Sector

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Popular Phrases (of 30 reviews)
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  • Aravin helped us have the smoothest check-out experience, thank you so much for your help!

    Sentiment
    • Positive
    Content
    • Check-in and Check-out Experience

  • Very nice hotel, superb rooms and awesome staff (especially the German speaking staff). Highly recommend

    Sentiment
    • Positive
    Content
    • Overall Stay Experience

  • Rooms are small but modern, not suitable for a business trip if you are looking to work a bit in your room but everything has good quality. Only soft drinks in your mini fridge though.Pool is small and not a great view.The location is great, lots of nice places to eat and drink around.Crew are super helpful from the entrance to the reception.Generally very clean, modern and shiny.Food & drinks: Good choices for the breakfast.

    Sentiment
    • Positive
    Content
    • Location and Surroundings

  • A great place to meet up and chill. Great wine selection and food. Smiling service

    Sentiment
    • Positive
    Content
    • Food and Beverage Quality

  • Great stay. Aravin was extremely helpful

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Service

  • Love the hotel, quite small but very classy, good service and has bidet

    Sentiment
    • Positive
    Content
    • Room Comfort and Size
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100 Net Promoter
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  • This page displays purchase options and a preview of the customer feedback analysis report for InterContinental Singapore Robertson Quay, an IHG Hotel based on online reviews collected from Google Business. The analysis helps Hotel Management Professionals, Travel and Hospitality Consultants, Customer Experience Analysts, Marketing and Brand Managers, Investors in Hospitality Sector to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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