Mixed Reviews for SmileDirectClub Highlight Customer Service and Bankruptcy Concerns
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Mixed Reviews for SmileDirectClub Highlight Customer Service and Bankruptcy Concerns

In-Depth Analysis of SmileDirectClub Customer Feedback

Customer reviews for SmileDirectClub vary greatly, with positive experiences highlighting knowledgeable and friendly staff, while negative reviews express frustration over bankruptcy issues and lack of communication.

Source: Trustpilot Reviews of SmileDirectClub 

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Customer Feedback Analysis of SmileDirectClub 

Explore the comprehensive analysis of SmileDirectClub customer feedback, covering service excellence to bankruptcy concerns.

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Custom Date - Dec 21, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Smile direct club scam

    Smile direct club est une arnaque! Ils ont fermĂ© leur centre Ă  Paris, il y a aucun suivi et le rĂ©sultat est nul. Pire ils sont mĂȘme pas joignable. FUIEZZZZZ

    Sentiment
    • Negative
    Content
    • Bankruptcy Experience
    Feb 21, 2024
  • How do I get my money back

    you guys took my money !then to come find out I will not be getting my order !how do I get my money back !! You guys went bankrupt! I just pd you guys 300 on12/06/23 not cool !

    Sentiment
    • Negative
    Content
    • Bankruptcy Experience
    Dec 10, 2023
  • My smile expert and experience

    My smile expert who did my scan was very understanding when I voiced my opinion and made sure she had clear results to send for review. She was very thorough and knowledgeable.

    Sentiment
    • Positive
    Content
    • Professionalism and Knowledge
    Dec 05, 2023
  • They were there to walk you through the…

    They were there to walk you through the whole process. Friendly and knowledgeable. Very thorough so that you understand clearly. Nothing was left to uncertainty.

    Sentiment
    • Positive
    Content
    • Ease of Process
    Dec 05, 2023
  • Brittany was absolutely amazing and…

    Brittany was absolutely amazing and kind at your Raleigh Smile Shop. Loved my experience so keep up the good work Smile Direct.

    Sentiment
    • Positive
    Content
    • Positive In-Person Experience
    Dec 04, 2023
  • Listening to customers and helping…

    Listening to customers and helping without a lot of hurdles.

    Sentiment
    • Positive
    Content
    • Lack of Communication
    Dec 04, 2023
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Sentiment Analysis (limited preview)
35 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for SmileDirectClub  based on online reviews collected from Trustpilot. The analysis helps Marketing Managers, Product Managers, Customer Service Directors, Dental Industry Analysts, Investors to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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