Restaurant.com: Outdated Listings, Poor Service, and Misleading Practices Spark Customer Outrage
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Restaurant.com: Outdated Listings, Poor Service, and Misleading Practices Spark Customer Outrage

Explore the Hidden Realms of Restaurant.com Feedback

Restaurant.com faces severe backlash from customers due to outdated restaurant listings, unresponsive customer service, and misleading gift card practices. Many users report difficulties in redeeming certificates, encountering closed eateries, and experiencing poor service quality. The company is accused of running a scam, misleading customers with false advertising, and lacking transparency. Legal actions and class-action lawsuits are mentioned, highlighting the frustration and disappointment among consumers.

Source: Trustpilot Reviews of Restaurant.com 

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Customer Feedback Analysis of Restaurant.com 

Uncover the truth behind Restaurant.com's customer feedback. Dive deep into issues, scams, and service quality with our report.

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Custom Date - Jan 09, 2025
Popular Phrases (limited preview)
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  • Scam. They sell you a coupon.

    Fraud business. This outfit charges you for a coupon to use; They say it's a gift card, but it ends up being a Coupon for a $10 off your meal. Vendors don't accept it or are out of business. Huge scam. Stay away.

    Sentiment
    • Negative
    Content
    • Scam Allegations
    Jan 06, 2024
  • Restuarant out of business and no help exchanging it.

    I have a certificate for a restaurant that went out of business. They have a link on their website for restaurants that went out of business. Months later no reply. I have emailed with no answer. I call and sits on hold for half hour until I get bored and hang up. I can't believe a company like this can stay in business.

    Sentiment
    • Negative
    Content
    • Redemption Difficulties
    Oct 30, 2023
  • SCAM+RIPOFF

    I have over $400 in credits from all the restaurants that went out of business. There is no way I could possibly spend it. Besides all the restaurants on the site now being low end garbage, the deals are petty like $15 gets $30. They refuse to give me any of my money back. They won't reply to emails, chats, or calls.

    Sentiment
    • Negative
    Content
    • Refund Requests
    Oct 06, 2023
  • Scam Company Selling Bogus Certificates

    Scam company that's selling certicates to a bunch of restaurants that either no longer deals with them or has gone out of business. This company needs to be shut down if they're not going to update their list!

    Sentiment
    • Negative
    Content
    • Scam Allegations
    Jul 23, 2023
  • No customer service response to emails…

    No customer service response to emails (2 sent 30 days apart) and left on hold on two phone calls for 30-40 min. Finally, hung up. I wanted to change email and password to check unused certificates in my account. Waste of time and money. They do not respond. Save your time and money. Scam!!!!

    Sentiment
    • Negative
    Content
    • Customer Service
    Jun 01, 2023
  • Selling certificates that aren't useable

    I wondered why I couldn't redeem my certificate at Kobam's Grill or Milano's Italian restaurant here in San Antonio so I wrote Restaurant.com and they answered back saying those 2 aren't accepting certificates anymore YET THEY ARE STILL LISTED ON THEIR WEBSITE!!! SCAM SCUM. Get it together Restaurant.com or just shut it down!!!

    Sentiment
    • Negative
    Content
    • Misleading Advertising
    Dec 24, 2022
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Sentiment Analysis (limited preview)
-82 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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