Mixed Customer Sentiments on Temu App: Quality Products, Concerns with Free Items & Coupons
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Mixed Customer Sentiments on Temu App: Quality Products, Concerns with Free Items & Coupons

Customers have mixed feelings about Temu app, praising the variety and quality of products but expressing dissatisfaction regarding the free item system, challenges to claim rewards, and expiration of coupons. Users appreciate the affordable prices, customer service, and product selection. Some find the app addictive due to notifications and special offers. While many enjoy shopping on Temu for clothing, accessories, and home decor, a few mention issues with certain items' quality and the checkout process requirements.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Temu is awesome

    Other than it sometimes taking several weeks to get my products temu is an amazing app. You get good-high quality items at a good price.

    Sentiment
    • Positive
    Content
    • Shopping Experience
    Jun 30, 2024
  • Recommended

    Temu has not let me down. Love to browse. I have made two orders now and they showed up promptly and were complete. Overall very enjoyable experience.

    Sentiment
    • Positive
    Content
    • Shopping Experience
    Jun 30, 2024
  • My favorite place to shop!

    My favorite place to shop for great deals and stills.

    Sentiment
    • Positive
    Content
    • Pricing & Deals
    Jun 30, 2024
  • Good prices.

    I have bought several things on Temu. Several nice casual dresses to craft supplies.
    When buying clothing I would advise people to look at the fabric it’s made with. Prices are great on everything.

    Sentiment
    • Positive
    Content
    • Product Quality
    Jun 30, 2024
  • TEMU - Great Products /Superb Customer Service

    This has been a great shopping experience with the same shipping as the shopping.
    Everything arrives in great condition and the products are of wonderful quality.
    They stand by their products and offer the best customer service! Thank you TEMU!

    Sentiment
    • Positive
    Content
    • Shopping Experience
    Jun 30, 2024
  • App and merchandise very random

    I keep earning coupons and I’ve spent a lot of money, but they make them expire way too fast. They keep telling me I get a free gift and then that too disappears while I’m trying to shop to get it. If I have earned a coupon by spending money, there should be no expiration on it. Coupons and reward should not disappear within days. They should be good for months to lifetime since I earned them by spending my money. Temu is very scamming. Some of the products are very good and others are so poor that they should be ashamed to sell them. It’s very hard to track orders and see what I have bought because anything I click comes up with so many ads to buy more. Temu needs to make it easier to look at what I have ordered and not try to sell me more in that panel. It’s also hard to switch back-and-forth from deals to regular shopping without losing coupons or deals. Most of the deal pages don’t have a search function so they are not very practical to use. Add a search function to ALL pages. Overall, Temu is a very low budget enterprise unless they fix these glitches.

    Sentiment
    • None
    Content
    • App Experience
    Jun 30, 2024
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Sentiment Analysis (of 30 reviews)
70 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Temu: Shop Like a Billionaire based on online reviews collected from App Store. The analysis helps eCommerce Managers, Product Developers, Marketing Strategists, Customer Experience Specialists, Market Researchers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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