Grand Hyatt Washington: Mixed Reviews & Ongoing Renovations
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Grand Hyatt Washington: Mixed Reviews & Ongoing Renovations

Explore In-Depth Guest Feedback for Grand Hyatt Washington

1000 H St NW, Washington, DC 20001, United States

Mixed reviews for the Grand Hyatt Washington, with guests mentioning ongoing renovations, noise disturbances, excellent customer service, spacious rooms, and good location. Some complaints include Wi-Fi connectivity issues, construction noise disrupting sleep, inconsistent dining experiences, and outdated room furnishings.

Source: Google Business Reviews of Grand Hyatt Washington

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Customer Feedback Analysis of Grand Hyatt Washington

Unlock insights with our Grand Hyatt Washington review analysis. Discover service strengths, renovation impacts, and guest experiences.

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  • Best location, Rooms are spacious and staffs are very attentive and respectful. Amazing experience at HYATT after just coming from bad experiences at Marriott and Hilton of NewYork City!!! Looking forward to my next stay at Grand Hyatt - Washington DC!!!!Rooms: Spacious and clean

    Sentiment
    • Positive
    Content
    • Location and Convenience

  • Be careful when dining at hotel restaurant..sushi was bad!Rooms: Old..need renovationNearby activities: Close to all activitiesSafety: Felt very safe leaving wizards game,walking back to the hotelWalkability: Can walk to most locationsFood & drinks: Bar was great...food was disappointingNoteworthy details: Great value during hotel renovation

    Sentiment
    • Positive
    Content
    • Food Quality and Restaurant Experience

  • The property is great overall. However, the rooms are old, outdated. Renovations are currently on-going until second half of 2024 so be aware of noise from construction. Also, ask for a room that is facing the street not the general lobby due to noise from this area. They have a breakfast buffet that costs $32 per person by the time of this posting. There's also a Starbucks within the property if you are looking for something more on-the-go.

    Sentiment
    • Positive
    Content
    • Renovations and Construction Noise

  • Great location, reasonable price. Some noise from ongoing construction.Rooms: Very niceNearby activities: Tons of restaurants, right across from metroSafety: Seems pretty goodWalkability: ExcellentFood & drinks: Plethora of choices, including nice restaurants and a Starbucks

    Sentiment
    • Positive
    Content
    • Location and Convenience

  • A very nice well designed hotel, the rooms are very nice, the beds are just a little hard.

    Sentiment
    • Positive
    Content
    • Room Comfort and Cleanliness

  • Great location and comfortable hotel.

    Sentiment
    • Positive
    Content
    • Location and Convenience
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Sentiment Analysis (limited preview)
37 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Grand Hyatt Washington based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Experience Analysts, Hospitality Consultants, Marketing Professionals, Travel Industry Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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