Mixed Feedback for SmartRewards by EG America App
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Mixed Feedback for SmartRewards by EG America App

SmartRewards by EG America is receiving mixed reviews with customers expressing frustration over glitches, invasive data requests, lost rewards, and difficulty navigating the app. Many users find the new update to be worse than the original, citing issues like login problems, cumbersome interfaces, and lack of transparency regarding rewards. Complaints also include dissatisfaction with the reward system favoring specific purchases, such as nicotine and alcohol products. Despite some positive feedback on convenience and savings, the app's recent changes seem to have caused significant discontent among long-time users.

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Custom Date - Oct 27, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • This new UI is horrible. It's ugly and cumbersome. The previous interface worked just fine.

    Sentiment
    • Negative
    Content
    • App Design and User Interface
    Jul 05, 2024

  • Horrible update. I've been trying for a week now and can't get it to do anything. Store associates say the same thing

    Sentiment
    • Negative
    Content
    • Technical Issues and Glitches
    Jul 05, 2024

  • No longer works. Expects me to scan barcode but no pumps respond

    Sentiment
    • Negative
    Content
    • Technical Issues and Glitches
    Jul 05, 2024

  • App requires you to include SS and DL numbers.... see ya!

    Sentiment
    • Negative
    Content
    • Account and Data Privacy
    Jun 30, 2024

  • Easy. Convenient. I've been a user for 15 years.. miss cumby's when I'm out of town

    Sentiment
    • Positive
    Content
    • Ease of Use and Convenience
    Jun 29, 2024

  • Convenient app to buy gas and store items carrying only your phone. Also saves you money on every fuel purchase.

    Sentiment
    • Positive
    Content
    • Ease of Use and Convenience
    Jun 28, 2024
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Sentiment Analysis (of 30 reviews)
-34 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for SmartRewards by EG America based on online reviews collected from Google Play. The analysis helps Mobile App Developers, Product Managers, Marketing Professionals, Customer Experience Analysts, Retail Industry Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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