Efficient Loan Refinancing with Outstanding Customer Service
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Efficient Loan Refinancing with Outstanding Customer Service

Education Loan Finance (ELFI) provides a streamlined and efficient loan refinancing process with excellent customer service. Customers appreciate the clear communication, helpful advisors like Stan Mitchell, and quick responses. The platform is user-friendly, with easy document uploads and thorough guidance. ELFI stands out for its speed in approval and significant reductions in monthly payments. Overall, clients highlight the professionalism, responsiveness, and support received from ELFI's team throughout the refinancing journey.

Best for
  • Financial Analysts
  • Loan Officers
  • Customer Experience Managers
  • Marketing Professionals in Finance
  • Educational Consultants

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Custom Date - May 21, 2024
Featured Content
  • Great customer service

    Great customer service. Erik was very helpful and responsive. Helped me get approval in about a day or so. Thank you Erik and ELFI!

    Sentiment
    • Positive
    Content
    • Great Customer Service
    Apr 11, 2024
  • Amazing communication

    Amazing communication! Very willing to work with my situation to get my loans refinanced. I am very happy with the service that was provided.

    Sentiment
    • Positive
    Content
    • Helpful Loan Advisors
    Apr 09, 2024
  • Stan Mitchell went above and beyond!

    Stan Mitchell went above and beyond!! I had a lot of questions and he held my hand through the entire process! Couldn’t have done it without him

    Sentiment
    • Positive
    Content
    • Helpful Loan Advisors
    Jan 16, 2024
  • My representative was friendly and…

    My representative was friendly and helpful. Easy to upload and application page was clear to understand.

    Sentiment
    • Positive
    Content
    • Efficient Process and Communication
    Jan 11, 2024
  • The process was so easy and my contact…

    The process was so easy and my contact (Stan) was so helpful in guiding me through the process.

    Sentiment
    • Positive
    Content
    • Helpful Loan Advisors
    Nov 09, 2023
  • Process was pretty easy and painless

    The process was easy and the person I worked with was very helpful and always answered my questions quickly.

    Sentiment
    • Positive
    Content
    • Helpful Loan Advisors
    Oct 24, 2023
  • See All Reviews
Sentiment Analysis (of 30 reviews)
90 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Education Loan Finance  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Loan Officers, Customer Experience Managers, Marketing Professionals in Finance, Educational Consultants to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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