Camí de Can Pastilla, 48, Llevant, 07007 Palma, Illes Balears, Spain
Mixed reviews of Dollar Car Rental with customers experiencing problems with additional charges, unfriendly service, and unclear communication. Some customers praised the cleanliness of vehicles and smooth rental process. Issues highlighted include extra fees, credit card restrictions, and difficulties with refunds for pre-paid services.
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I rented a vehicle for 10 days with fully comprehensive insurance and no excess, counter in the airport/parking garage.The car was as good as new and came with a deposit of 820 euros. 8 minutesAfter returning the billing report & deposit came back 👍
Sentiment
Positive
Content
Insurance and Extra Charges
Verwirrend und schwierig Abholpunkt im Flughafen zu finden. Haben 30 Minuten auf Transfer gewartet. Erst nach Anruf im Büro wurde Transferbus geschickt. Autos in Ordnung. Öffnungszeiten sind schlecht. Erst ab 7 Uhr ist Büro offen. Haben 40 Minuten gewartet. War sehr knapp zum Flug. Kann im ernst nicht weiter empfehlen.
Sentiment
None
Content
Confusing Pick-Up Process and Waiting Time
Fast service. Nice shuttle bus to airport. Waiting room with crean bathroom. Great service. WiFi for customers. Congratulations!!
Sentiment
Positive
Content
Shuttle Service and Location
Agence de location très sérieuse et la personne à l’accueil très agréable. Tarif très intéressant et nous n’avons rencontrer aucun problème. Nous nous sommes tournés vers eux après une mauvaise expérience avec goldcar et grâce à dollar nous avons pu profiter de notre séjour!
Sentiment
Positive
Content
Overall Satisfaction and Recommendation
Aygo zum fairen Preis über SUNNY CAR angemietet. Leider am Nachmittag vor Abgabetag den Hinweis per Mail und Bestätigung durch unseren Rückruf, das die Filiale hinter Can Pastilla erst um 8:00Uhr öffnet. Wegen unseres Rückfluges um 10:00Uhr mussten wir bereits am Abend den Wagen zurückgeben - 10/2022
Sentiment
None
Content
Confusing Pick-Up Process and Waiting Time
Freundlich, kein Angebot für unnötige Zusatzversicherungen, Abholung und Rückgabe gibt schnell.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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