Mixed Customer Experiences at Dollar Car Rental
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Mixed Customer Experiences at Dollar Car Rental

Explore Customer Insights on Dollar Car Rental

Camí de Can Pastilla, 48, Llevant, 07007 Palma, Illes Balears, Spain

Mixed reviews of Dollar Car Rental with customers experiencing problems with additional charges, unfriendly service, and unclear communication. Some customers praised the cleanliness of vehicles and smooth rental process. Issues highlighted include extra fees, credit card restrictions, and difficulties with refunds for pre-paid services.

Source: Google Business Reviews of Dollar Car Rental

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Customer Feedback Analysis of Dollar Car Rental

Uncover the truth behind Dollar Car Rental services with our in-depth analysis of customer feedback across key service areas.

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Popular Phrases (limited preview)
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  • I rented a vehicle for 10 days with fully comprehensive insurance and no excess, counter in the airport/parking garage.The car was as good as new and came with a deposit of 820 euros. 8 minutesAfter returning the billing report & deposit came back 👍

    Sentiment
    • Positive
    Content
    • Insurance and Extra Charges

  • Verwirrend und schwierig Abholpunkt im Flughafen zu finden. Haben 30 Minuten auf Transfer gewartet. Erst nach Anruf im Büro wurde Transferbus geschickt. Autos in Ordnung. Öffnungszeiten sind schlecht. Erst ab 7 Uhr ist Büro offen. Haben 40 Minuten gewartet. War sehr knapp zum Flug. Kann im ernst nicht weiter empfehlen.

    Sentiment
    • None
    Content
    • Confusing Pick-Up Process and Waiting Time

  • Fast service. Nice shuttle bus to airport. Waiting room with crean bathroom. Great service. WiFi for customers. Congratulations!!

    Sentiment
    • Positive
    Content
    • Shuttle Service and Location

  • Agence de location très sérieuse et la personne à l’accueil très agréable. Tarif très intéressant et nous n’avons rencontrer aucun problème. Nous nous sommes tournés vers eux après une mauvaise expérience avec goldcar et grâce à dollar nous avons pu profiter de notre séjour!

    Sentiment
    • Positive
    Content
    • Overall Satisfaction and Recommendation

  • Aygo zum fairen Preis über SUNNY CAR angemietet. Leider am Nachmittag vor Abgabetag den Hinweis per Mail und Bestätigung durch unseren Rückruf, das die Filiale hinter Can Pastilla erst um 8:00Uhr öffnet. Wegen unseres Rückfluges um 10:00Uhr mussten wir bereits am Abend den Wagen zurückgeben - 10/2022

    Sentiment
    • None
    Content
    • Confusing Pick-Up Process and Waiting Time

  • Freundlich, kein Angebot für unnötige Zusatzversicherungen, Abholung und Rückgabe gibt schnell.

    Sentiment
    • Positive
    Content
    • Customer Service and Staff
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Sentiment Analysis (limited preview)
4 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Dollar Car Rental based on online reviews collected from Google Business. The analysis helps Customer Experience Managers, Market Researchers, Product Managers, Business Analysts, Corporate Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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